Business Application Specialist II
7 days ago
The City of Virginia Beach is recruiting for a Business Application Specialist II to join the Director's Office division of the Planning & Community Development department.
Specific duties/responsibilities include, but not limited to:
- Support and follow the direction of the Systems Analyst II, the lead for the Planning Tech Team.
- Provide support for the Planning department applications and serve as the department’s subject matter expert (SME) for assigned business application processes.
- Troubleshoot and triage department software/hardware requests.
- Liaison with IT Department and/or vendor to resolve software and/or hardware issues.
- Analyze and document department divisions’ business processes; Identify opportunities to improve process efficiency and productivity.
- Lead software upgrades; including testing, training and troubleshooting. Develop training materials and conduct end-user training using clear oral and written communication methods.
- Provide software configuration and data quality assurance; Review for discrepancies.
- Provide department level business application support for the Accela application, including user support and training for approximately 135 users.
- Lead hardware deployments and maintain departments inventory of hardware; Configure and deploy mobile hardware (MiFi, Cellphones, Tablets) used by field staff.
- Develop/modify department general policies and guidelines for technology requests and processes.
- Control user access to systems; add and delete users and assign passwords as required.
- Create/Update custom reports (Ad-hoc and/or SQL).
- Conduct meetings or make presentations to communicate information as requested or needed.
- Assist in process documentation.
Minimum Requirements:
MINIMUMS: Any combination of education (above high school), training, and/or experience equivalent to six (6) years in a field related to automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferences:
- Experience training others in new software, hardware, database, and web-based applications and developing technical and/or non-technical documents/training materials (presentations)/manuals
- Experience with end-user support (maintenance and troubleshooting software and hardware)
- Experience managing logistics of tracking devices, licenses, equipment
- Experience with implementation, configuration support and system administration of IT Systems/apps including deployments and upgrades
- Ability to create and update custom reports
- Experience as a system Admin for an application (example: Accela or other government workflow management tools)
- Experience testing software implementations, deployments and upgrades
- Ability to assess and recommend alternative actions or improve efficiencies using workflow modifications or database modifications
- Experience in documenting and analyzing process flows within a planning department or similar municipal agency
- Ability to work with minimal supervision and function well under pressure support
Special Instructions:
- Please provide a detailed application and resume supporting your experience as related to the duties and preferences advertised.
- The City of Virginia Beach offers a comprehensive benefit package, which includes eligibility for hiring bonuses, 14 holidays, and paternity, maternity, and parental leave.
- Please complete the application in its entirety and include your resume if required by the posting.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
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