Customer Onboarding Manager

1 week ago

Lincoln, United States CompanyCam Full time
Hi, we're CompanyCam.

We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don't let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them

The Role

We're seeking a Customer Onboarding Manager to join our team In this role, you'll be the face of our implementation process, acting as the dedicated point of contact for customers during the first 90 days of their subscription. Through strategic outreach, you'll leverage your top-notch communication skills to ensure a smooth and successful onboarding experience. On a day-to-day basis, you'll be responsible for educating new customers on the ins and outs of CompanyCam in order to retain and expand business. If you're passionate about helping customers succeed, keep reading

In this job you will...

  • Provide comprehensive training to clients on all aspects of CompanyCam software in one-on-one and group settings via Zoom.
  • Help customers understand how they can better utilize certain features of our software to positively impact their business model.
  • Gather and act on customer feedback to continually improve the onboarding process, contributing ideas to enhance the customer experience and product roadmap.
  • Take ownership of customer relationships from the point of sale through successful implementation, ensuring product adoption in the first 90 days.
  • Develop and execute strategies to ensure successful product implementation and its integrations, leading to successful customer adoption.
  • Collaborate with sales, product, and support teams to ensure customer expectations are met at every stage.

You must...

  • Show up every day, and be able to work independently and in a timely manner.
  • Grow up constantly: you're OK working in an environment full of change. You take responsibility, love ownership, learn continuously, and have a growth mindset.
  • Do good by treating your co-workers and customers the way you would like to be treated.
  • Be customer-focused, with a passion for providing an amazing customer experience and helping clients achieve great things.
  • Be technically savvy and hungry to learn the ins and outs of our platform quickly.
  • Have strong communication skills, with the ability to understand customer narratives and find practical solutions to their issues.
  • Be assertive when asking discovery questions and adapt in difficult conversations.
  • Have the ability to reprioritize your focus and goals throughout the day as needed to stay on top of customer needs.
  • Be located in or around the Lincoln, Nebraska metro area.

It'd be nice if you...

  • Have previous experience working in a customer-facing role, preferably in a SaaS environment.
  • Have a Bachelor's degree in Business Administration or Communications preferred but not required.

How we work at CompanyCam:

CompanyCam is a fun, fast-paced team united by our core values of Show Up, Grow Up and Do Good. We trust you to do what's best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.

We pride ourselves on celebrating everyone — CompanyCam is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. Are you reading this and wondering if you meet every requirement? Studies show that workplace minorities, such as women and people of color, are less likely to apply for jobs unless they meet every single requirement. At CompanyCam, we pride ourselves on celebrating everyone. We are actively working on creating a diverse and inclusive work environment where everyone can thrive. If you're interested in applying, do it Even if your experiences don't directly line up or you are 'missing that one thing'. We are excited to read your application

Together we're building something great

Compensation:

This is a salaried position at CompanyCam. Our starting salary is $50,000 - $60,000 and is based on experience. Customer Onboarding team members can earn up to $1,000 per quarter in bonus compensation. We also offer meaningful equity and other benefits.

Ready to apply?

If you share our passion for serving our customers and bringing truth and transparency to the contracting industry, we'd love to review your application

For any needed accommodations during the hiring process, please email courtney.albrecht@companycam.com.

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