Technical Analyst 1-Support
2 weeks ago
- As a Technical Solutions Analyst I, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
- You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders.
- You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work-based on severity and urgency balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
- The candidates need to be willing to work on on-call support and open to work in different shifts.
Career Level - IC1
- Perform more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
- Perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
- Prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations.
- Collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals.
- Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
Mandatory Requirement
- Will you now or in the future require Sponsorship?
- Do you meet one of the below criteria
BS degree in BIS, MIS, IT, CIS
OR Associates degree in BIS, MIS, IT, CIS plus 2 or more years experience in any of the following; Server Support, Hardware Support, Technical Customer Support, SQL
OR 4 years or more in any of the following; Server Support, Hardware Support, Technical Customer Support, SQL.
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