Desktop Support Analyst

2 weeks ago


Kansas City, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Desktop Support Analyst in the education industry, based in KANSAS CITY, Missouri. As a Desktop Support Analyst, you'll be responsible for handling daily technical support tickets, addressing hardware and software issues, and ensuring the smooth operation of various devices in use throughout the district.

Responsibilities:
• Efficiently manage and resolve daily technical support tickets
• Handle hardware and software troubleshooting tasks for both staff and students
• Oversee the setup, configuration, and upkeep of devices such as laptops, tablets, and other peripherals
• Conduct imaging and deployment of Windows devices, ensuring they comply with organizational standards
• Assist with software and system updates across the district
• Provide general tech support as required
• Handle individual help desk tickets
• Carry out miscellaneous tasks as they arise
• Work in collaboration with another tech support person when dispatched to various schools to address issues• Proficiency in Android Development, with a focus on troubleshooting and problem-solving.
• Solid understanding of Cisco Technologies, including network setup, maintenance, and security.
• Expertise in Citrix Technologies, with the ability to manage and optimize virtualization environments.
• Strong knowledge of Computer Hardware, with the ability to diagnose and repair various devices.
• Familiarity with Dell Technologies, including server management and hardware configuration.
• Experience working with Active Directory, including user setup, access control, and policy enforcement.
• Proficiency in handling Apple Devices, including setup, maintenance, and troubleshooting.
• Experience with various Backup Technologies, including data protection and disaster recovery strategies.
• Strong understanding of Configuration Management principles, with the ability to implement and maintain standardized IT environments.

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