Technical Support Specialist
3 days ago
Technical Support Specialist
About the Job:We are seeking a skilled Technical Support Specialist to join our team at theITSupportCenter. The ideal candidate will have strong technical knowledge and excellent communication skills.
Key Responsibilities:- Provide high-touch, white-glove support for corporate IT, business software, and mobile devices issues.
- Assist clients with technical details and "how-to" questions on various topics, including Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, Adobe Creative Cloud applications, Windows operating systems, iPhone, iPad, Android, and Blackberry mobile devices.
- Maintain strong familiarity with server environments, standard network arrangements, and security concepts.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in technical support or a related field.
- CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications highly valued.
- Strong interpersonal and communication skills, with ability to explain technical concepts in a clear, non-technical manner.
$55,000 - $65,000 per year, depending on experience.
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