Technical Support Specialist

2 days ago


Kansas City, Kansas, United States Insight Global Full time

About Us

Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

Job Description

We are seeking a Technical Support Specialist to handle Level 1 calls with experience handling desktop and laptop break/fix support.

This includes providing first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians.

The ideal candidate will have 1-2 years of experience in MS Windows environment handling Level 1 calls and experience using and troubleshooting MS Office (O365) products.

Requirements

  • 1-2 years of experience in MS Windows environment handling Level 1 calls with experience handling desktop and laptop break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Experience using ticketing systems, ServiceNow preferred
  • Bachelors Degree preferred

Benefits

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.



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