IT Help Desk Associate I

3 weeks ago

Ithaca, United States CFCU Community Credit Union Full time
Description:

CFCU Community Credit Union (CFCU) is seeking a talented Information Technology (IT) Help Desk Associate II to join the department. The successful candidate will provide first level technical assistance and support to CFCU employees by helping resolve computer related issues.

Requirements:

& Responsibilities:

· Provides on-going support and first level technical assistance to all Credit Union staff with issues related to computer systems.

· Responds to queries either in person, over the phone, or through email.

· Investigates user problems and identifies their source; determines possible solutions; discusses testing and implementation of solutions with IT Specialist(s) and IT Manager.

· Performs basic troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties, coordinating with IT staff and third-party vendors as appropriate.

· Provides refresher training to staff on systems features as appropriate.

· Performs hardware/software upgrades to existing computer equipment. Notifies users of new useful features available through product updates. Provides software and hardware support to credit union staff and volunteers by providing first level technical assistance for troubleshooting, maintenance, and repair of PCs, printers, terminals, etc.

· Assist in the purchasing, inventorying, and tracking of IT inventory.

· Reports significant and/or wide-spread issues to supervisor for escalation as appropriate.

· Provides supervisor with assigned reports in a timely, accurate manner. Utilizes and maintains help desk tracking software.

· Participate in cross training with other Information Technology staff.

· Performs responsibilities in accordance with all Credit Union standards, policies and procedures.

· Performs other job-related duties as assigned.

Desired Skills and Experience:

· One year to three years of similar or related experience.

· (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school with 5 years of related experience.

· Ability to learn and support new systems and application.

· Excellent client service skills.

· Ability to relate technical information to non-technical users.

· Ability to lift or move up to 50lbs.

Equal Employment Opportunity:

Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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