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Product Support Specialist

1 month ago

Wappingers Falls, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Product Support Specialist in WAPPINGERS FALLS, New York. The role will be based in the industry and will involve execution of project management processes, ensuring control and quality in all implementations, and working cross-functionally to ensure customer success.

Responsibilities:
• Execute project management processes in line with best practice frameworks, methodologies, and detail-oriented standards
• Ensure predictability, control, and quality across all project implementations
• Clearly define project goals, deliverables, and roles for the complete scope of all implementations
• Provide recommendations on configuration to facilitate rapid adoption
• Drive comprehensive planning for all project components
• Deliver project objectives within agreed constraints on cost, quality, and schedule
• Report on the accurate status of the project in a transparent manner to all stakeholders
• Collaborate cross-functionally to ensure customer success and timely project implementations
• Utilize skills in Business Analysis, Data Analysis, Data Cleansing, and Data Mapping.• Proficient in Business Analysis: The candidate should possess strong abilities to conduct comprehensive business analysis, identify key issues, and provide effective solutions.

• Expertise in Data Analysis: The applicant must have excellent skills in interpreting complex data, extracting key insights, and translating those into actionable strategies.

• Mastery in Data Cleansing: The role requires a high level of proficiency in data cleansing techniques to ensure the accuracy and reliability of data used in business processes and decision-making.

• Experience in Data Mapping: The candidate should have substantial experience in data mapping, which involves converting data from one format to another while maintaining data integrity.