Delivery Specialist

1 week ago


Wappingers Falls, United States Mid Hudson Subaru Full time

The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies. They coordinate follow-up, scheduling, and execution of Love-Encore redeliveries between 14 – 60 days after initial delivery while providing an extraordinary customer experience that incorporates the HEART Pillars, and The Subaru Love Promise. The Subaru Star Delivery Specialist is a vital role, which improves customer retention and differentiates your store in the marketplace

Primary Responsibilities:

• Function as the subject matter expert at the Retailer. This is accomplished by maintaining Subaru Foundations Certification and participating in continuing product education (including attending off-site meetings as requested by Subaru)

• Improve initial satisfaction by providing a deeper understanding of the owner’s new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet

• Ensure new owner familiarity with Retailer’s Service & Parts Department • Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery • Maintain a redelivery calendar/schedule

• Oversee program incentives and administrative duties ($25 customer incentive, delivery receipt, etc.)

• Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore redelivery appointment, Journal & Pen set, Love-Encore brochure (paper or electronic), and are introduced to the Delivery Specialist if available

• Be a resourceful Subaru STAR to all departments at the Retailer o (ex. providing product training to customer-facing colleagues in service, sales. Addressing product questions on the service drive that may not require a technician)

• Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times at their Retailer

• Track Love-Encore survey results; monitor for continued customer experience improvement Secondary Responsibilities:

• Review STARLINK enrollment status to ensure that the new owner’s Telematics System has been activated • Assist in maintaining the customer’s relationship with your Retailer. Remain an after-sale asset to new owners as product questions arise

• Manage promotion and branding of the Love-Encore program at their store (ex. presence on Retailer’ Web site, producing video/photo vehicle feature content to assist new owners, providing content for social media channels)

• As requested, assist with scheduling the new owner’s first service appointment

• Assist Retailer in maintaining current customer-facing point of purchase materials

What We Offer

  • Medical Dental and Vision
  • 401k Plus Company Match
  • Paid Training
  • Paid Vacation and Sick
  • Great Pay
  • Supplemental Benefits


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