Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at BlackHawk Industrial Operating Co. in East Aurora, NY. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty.
The estimated salary for this position is around $75,000 per year, depending on experience. If you have a passion for delivering outstanding customer service and possess excellent problem-solving skills, we encourage you to apply.
About the Job:
This role requires a strong understanding of cutting tools, holders, and machine-related tooling applications. You will work closely with our sales engineers, inside sales personnel, and vendors to ensure seamless product delivery and support. Your primary responsibilities will include:
- Providing technical support to customers via phone, email, and on-site visits
- Developing and maintaining a thorough knowledge of company products and related applications
- Collaborating with the sales team to identify customer needs and provide tailored solutions
- Maintaining accurate records of customer interactions and product information
Requirements:
To succeed in this role, you will need:
- A high school diploma or equivalent
- 5 years of experience in a similar position
- Excellent communication and problem-solving skills
- A strong understanding of cutting tools and related applications
Working Conditions:
This role involves working in an office environment, with occasional on-site visits to customer facilities. You will be required to wear personal protective equipment (PPE) as needed and lift up to 70 pounds. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
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