Financial Aid Coordinator

4 weeks ago

Arlington, United States Ogle School Management LLC Full time
Job DescriptionJob Description

Summary

A Financial Aid Coordinator plays a crucial role in the Financial Aid Department, serving as the initial point of contact for students embarking on their Financial Aid journey. Your primary responsibility is to support the Financial Aid Planning team by preparing students for Financial Aid readiness, while providing exceptional customer service that aligns with Ogle's core values of teamwork, integrity, respect, excellence, and customer service.

Responsibilities

  • Deliver exceptional customer service to students.
  • Create a positive experience for students based on Ogle's values of teamwork, integrity, respect, excellence, and customer service.
  • Collect and organize student documents for processing within the Financial Aid Department.
  • Assist students in completing the Free Application for Federal Student Aid (FAFSA), Master Promissory Note, and all other necessary forms prior to their Financial Aid appointment.
  • Utilize NSLDS to check students' Financial Aid status and history.
  • Conduct follow-up calls to address prospective students' Financial Aid inquiries.
  • Provide prospective students with accurate Financial Aid estimates.
  • Offer guidance to students on how to prepare for their Financial Aid Appointments.
  • Support students throughout their initial contact with the Financial Aid Department.
  • Manage daily tasks that provide support to the Financial Aid Department.
  • Maintain telephone coverage during assigned hours, including answering inbound calls from students and internal customers, making outbound calls to collect student documentation, and arrange for Financial Aid Appointments.
  • Integrate Ogle’s School’s Core Values of Respect, Integrity, Service to the Customer, Teamwork, and Excellence in all aspect of interaction.
  • Ensure strict adherence to Ogle School Standard Operating Procedures (SOPs), Policies and Procedures specific to Ogle School Financial Aid, and Federal Guidelines.
  • Assist with any other duties related to student Financial Aid readiness efforts as assigned by the Financial Aid Department.
  • Attend training sessions, either in person or via webinar, to remain compliant with Ogle School and Federal policies and procedures.

Requirements

  • High School Diploma or GED required.
  • Minimum of 1 year of customer service experience.
  • Must not be currently in default on any Federal Student loans.
  • Proficient in data entry with great attention to detail.
  • Efficient working Internet connection
  • Able to stand or sit for long periods of time
  • Sedentary Work-Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class are typically require talking, hearing, seeing, grasping, typing, standing, walking and repetitive motions. Relatively free from unpleasant environmental conditions or hazards. Office environment occasionally. Little physical effort required.

Preferred Job Requirements

  • Previous Financial Aid Experience is a plus, but not a requirement.
  • Ability to deliver outstanding customer service by telephone, e-mail, and other media
  • Ability to follow processes, work effectively on a team, and maintain a positive attitude
  • Excellent communication skills, both written and oral
  • Must be able to work some evening and weekend shifts

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