Current jobs related to Director, Client Success - Miami - Nsight Health

  • Client Success Director

    1 week ago

    Miami, Florida, United States RainesDev Full time

    OverviewRainesDev is a leading provider of SaaS solutions empowering businesses to optimize operations and achieve strategic goals.We're seeking an experienced Client Success Director - Business Development Leader to drive client satisfaction, growth, and retention.Job DescriptionThe Client Success Director will oversee client relationships, ensuring...

  • Client Success Director of Business Growth

    3 weeks ago

    Miami, Florida, United States RainesDev Full time

    Unlock New Opportunities with RainesDevRainesDev is seeking a seasoned Client Success Director to spearhead client relationships, drive satisfaction, and foster growth in our expanding SaaS solutions portfolio. As a key member of our team, you will leverage your expertise in client success, account management, and leadership to propel our clients' success...

  • Revenue Cycle Client Success Director

    1 month ago

    Miami, United States Femwell Group Health Full time

    Job Summary The Client Success Director will lead a revenue cycle team/region offering direct supervision to assigned team members which may include directly employed and/or contract employees. The Director will communicate proactively and will support and drive decisions and actions that assure success. The CSD will accomplish clearly defined results for...

  • Revenue Cycle Client Success Director

    1 month ago

    Miami, United States Femwell Group Health Full time

    Job Summary The Client Success Director will lead a revenue cycle team/region offering direct supervision to assigned team members which may include directly employed and/or contract employees. The Director will communicate proactively and will support and drive decisions and actions that assure success. The CSD will accomplish clearly defined results for...

  • Director, Client Acquisition

    3 hours ago

    Miami, Florida, United States Refuel Agency Full time

    Business Development OpportunityRefuel Agency is seeking a highly motivated Director, Client Acquisition to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building and maintaining relationships with key clients and prospects, and collaborating with cross-functional teams to...

  • Director of Customer Success

    3 weeks ago

    Miami, United States Crowded Full time

    Job Overview:We are seeking a dynamic, results-driven Director of Customer Success to establish, build, design, lead and scale our customer success and wider post-sale functions. This role will focus on product-led initiatives to maximize usage and wallet share, ensure watertight client retention, consistnet customer satisfaction, and identification of...

  • Director of Client Services and Strategy

    3 weeks ago

    Miami, Florida, United States Loud and Live Inc Full time

    We are seeking a seasoned Director of Client Services and Strategy to join our team at Loud and Live Inc in Miami, FL.Company OverviewLoud and Live Inc is an innovative entertainment, marketing, and media company that creates engaging experiences for global audiences. Our passion lies in pushing boundaries and delivering content-driven solutions.Job...

  • Femwell Group Health | Revenue Cycle Client Success Director | miami, fl

    1 month ago

    miami, United States Femwell Group Health Full time

    Job Summary The Client Success Director will lead a revenue cycle team/region offering direct supervision to assigned team members which may include directly employed and/or contract employees. The Director will communicate proactively and will support and drive decisions and actions that assure success. The CSD will accomplish clearly defined results for...

  • Manager, Campaign Success

    4 weeks ago

    Miami, United States Refuel Agency Full time

    Job DescriptionJob DescriptionAbout Us:Spirra.io is an industry-leading influencer marketing platform that helps brands execute data-driven campaigns with top-tier influencers. We are seeking a dedicated Manager of Campaign Success to work closely with the Director of Campaign Success, overseeing influencer campaign execution and platform optimization. This...

  • Client Success Manager

    3 days ago

    Miami, Florida, United States String LLC Full time

    About the JobWe are seeking a Client Success Manager to join our team at Ireland Pay. In this role, you will play a key part in driving customer satisfaction and loyalty by providing exceptional service and support.Your primary responsibilities will include resolving customer inquiries, complaints, and issues in a timely and effective manner. You will also...

  • Senior Director of Client Growth

    4 days ago

    miami, United States Crowded Full time

    About the OpportunityCrowded is a rapidly growing financial management platform for nonprofit organizations. We're seeking a talented Director of Customer Success to lead our customer success and post-sale functions, driving growth through upsell, cross-sell, and expansion strategies.**Responsibilities include:**Hiring, managing, mentoring, and scaling a...

  • Crowded | Director of Customer Success | miami, fl

    3 weeks ago

    miami, United States Crowded Full time

    Job Overview:We are seeking a dynamic, results-driven Director of Customer Success to establish, build, design, lead and scale our customer success and wider post-sale functions. This role will focus on product-led initiatives to maximize usage and wallet share, ensure watertight client retention, consistnet customer satisfaction, and identification of...

  • Client Acquisition Director

    3 days ago

    Miami, United States Deutsche Bank Full time

    About the Role">We are seeking an exceptional candidate to join our team as a Senior Relationship Manager at Deutsche Bank Wealth Management, where you will have the opportunity to make a significant impact on our business and help us deliver our value proposition to our clients.In this role, you will be responsible for developing and executing plans to...

  • Customer Success Strategist

    1 week ago

    miami, United States Crowded Full time

    About the RoleCrowded is a financial management platform that simplifies finances for nonprofit organizations. We're seeking an experienced Director of Customer Success to lead our customer success and post-sale functions, driving growth through upsell, cross-sell, and expansion strategies.**Key Responsibilities:**Hire, manage, mentor, and scale a...

  • Client Success Leader

    3 hours ago

    Miami, Florida, United States String LLC Full time

    About the Job:Ireland Pay is committed to fostering a culture of excellence, innovation, and continuous improvement. As a Customer Service Manager, you will play a critical role in ensuring our customers receive exceptional service and support. Your primary responsibilities will include resolving customer issues, collecting and analyzing customer feedback,...

  • Customer Success Manager

    1 month ago

    Miami, United States Darrow AI Full time

    We are Darrow – a fast-growing, mission driven LegalTech startup born with a key mission: to uncover legal wrongdoing and secure justice for impacted parties. Founded in 2020 in Tel Aviv, Israel, Darrow is looking to revolutionize the justice system. Our team of world-class legal experts and technologists have built an intelligence platform, uncovering...

  • Customer Success Manager

    1 month ago

    Miami, United States Darrow AI Full time

    We are Darrow – a fast-growing, mission driven LegalTech startup born with a key mission: to uncover legal wrongdoing and secure justice for impacted parties. Founded in 2020 in Tel Aviv, Israel, Darrow is looking to revolutionize the justice system. Our team of world-class legal experts and technologists have built an intelligence platform, uncovering...

  • Marketing Creative Director

    3 days ago

    Miami, United States Aquent Full time

    Aquent is seeking a highly skilled Marketing Creative Director to join their team. As a key member of the Creative Services Team, you will be responsible for overseeing creative planning and execution for clients' brands. Your passion for best-in-class project management skills and ability to foster strong relationships with internal partners and deliver...

  • Senior Relationship Manager

    3 weeks ago

    Miami, United States Deutsche Bank Full time

    Senior Relationship Manager - Director - Managing Director Job ID: R0333020 Listed: 2024-05-01 Regular/Temporary: Regular Location: Miami Position Overview Job Title Relationship Manager Corporate Title Director to Managing Director Location Miami, FL Overview Deutsche Bank’s Wealth Management business is one of the largest wealth managers...

  • Senior Relationship Manager

    3 weeks ago

    Miami, United States Deutsche Bank Full time

    Senior Relationship Manager - Director - Managing Director Job ID: R0333020 Listed: 2024-05-01 Regular/Temporary: Regular Location: Miami Position Overview Job Title Relationship Manager Corporate Title Director to Managing Director Location Miami, FL Overview Deutsche Bank’s Wealth Management business is one of the largest wealth managers...

Director, Client Success

1 month ago

Miami, United States Nsight Health Full time
Job DescriptionJob DescriptionSalary:

Nsight Health, Inc. is a dynamic and innovative company at the forefront of the Remote Patient Monitoring and Chronic Care Management vertical within Value-based Healthcare. We are dedicated to effective and efficient business project/process management to meet our objectives.  In this role, you will be responsible for leading our client success team and ensuring the highest levels of client satisfaction and retention. This role directly contributes to the company's strategic goals by fostering long-term relationships with healthcare providers and ensuring they receive maximum value from our solutions. The ideal candidate will bring a proactive, strategic approach to managing client relationships, with a focus on improving client outcomes through our technology.


Supervisory Responsibilities:  

  • This position will have supervisory responsibility as assigned by the company


Primary Function: 


  • The primary function of the Director of Client Success is to lead and scale the client success department, ensuring operational excellence and alignment with the company’s growth objectives. This role requires a hands-on leader who can mentor and develop a team, drive the adoption of best practices in client engagement, and lead strategic initiatives to enhance client satisfaction and retention.


Essential Functions and Responsibilities: 

  • Team Leadership and Development: Recruit, train, and mentor client success managers and specialists. Develop key performance indicators for the department that align with business goals.
  • Client Relationship Management: Oversee the management of all client accounts, ensuring that the team delivers outstanding service and support. Build and maintain strong, long-lasting client relationships.
  • Strategic Planning and Execution: Develop and implement comprehensive client success strategies that enhance client satisfaction, maximize retention, and increase revenue.
  • Data-Driven Insights: Utilize CRM tools and client feedback to generate insights into client satisfaction and behavior. Use these insights to improve processes and product offerings.
  • Collaboration and Coordination: Work closely with other departments, including Sales, Marketing, Product Development, and Technical Support, to ensure a cohesive and unified approach to client success.
  • Client Advocacy: Act as a voice of the client within the organization, bringing their concerns and feedback to the forefront of strategic planning.
  • Performance Metrics: Define and optimize client lifecycle by driving programs and initiatives to improve engagement approaches based on client segmentation and leading a culture of continuous improvement.
  • Responsible for administering client offboarding/terminations
  • Responsible for Client Success department metrics
  • Responsible for Client Success staff training facilitation and adherence
  • Responsible for Client Success staff 1:1 and discipline
  • Responsible for client onsite visits related to escalations to determine resources and participants needed
  • Responsible for client reporting dissemination (quality / program / patient status)
  • Accountable for client questions/inquiries/concerns to make sure they are properly addressed and timely
  • Responsible for client escalations and at-risk to ensure clients are de-escalated appropriately and timely
  • Responsible client claim audit requests to make sure they are deescalated and closed appropriately and timely
  • Responsible for oversight of client software training to ensure new clients are appropriately trained
  • Responsible for resolving patient escalations appropriately and timely
  • Responsible for post-launch client escalation to ensure de-escalation in performed appropriately and timely
  • Other projects/duties as assigned.


Qualifications: 

  • Strong leadership skills with a proven ability to mentor and motivate teams.
  • Excellent communication and interpersonal skills, with the ability to engage and influence senior executives.
  • Deep understanding of client success techniques and strategies in a healthcare technology environment.
  • Proficient in CRM software and other client success tools.
  • Passionate about healthcare and improving patient outcomes.
  • Strategic thinker with a proven track record of executing for results.
  • High emotional intelligence with the ability to resolve conflicts and manage client expectations effectively.
  • Demonstrated ability to work collaboratively across multiple departments to achieve business goals.


Education & Experience (Required/Preferred):

  • Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
  • A minimum of 5 years in a client success or client service leadership role, preferably in the healthcare technology sector.


Physical Demands:


  • Typical physical demands of an office environment. Ability to sit, stand, bend, look at a computer screen, answer telephone calls, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Note: This job description is not intended as an all-inclusive list of duties and standards for the position. Colleagues will follow any other instructions and be responsible for adhering to policies, and procedures and performing other related duties as assigned by their management team.  Management has the right to change the responsibilities of this position at any time.

#ZR


remote work