Sales Operations Manager
4 weeks ago
At Sendbird, our mission is to build connections in a digital world. We believe that digital doesn't have to mean impersonal. That physical boundaries shouldn't create relationship boundaries. We believe in authenticity over superficiality, and in conversations over text messages. Conversations over digital media bring incredible promise to bridge people together over physical, cultural, and even language divides. Unfortunately, people and businesses looking to connect digitally have to make a choice between the impersonal experience served by email and plain text messages over legacy SMS systems or trusting their identity and data to a handful of messenger monopolies. The result is the connections we make digitally have become increasingly transactional and superficial. We are here to change that.
The Sendbird Revenue Operations team is looking to hire a Sales Operations Manager. This role requires 3+ days in the San Mateo, California office every week. The Revenue Operations team consists of Marketing Operations, Sales Operations, Customer Success Operations, and Data Insights. We ensure full-funnel accountability by aligning processes, platforms, and people. The Sales and Customer Success Operations Manager will drive global cross-functional projects and lead efforts to optimize the effectiveness of our Go To Market organization. This role reports to the Head of Revenue Operations.
What you will do
- Act as the DRI (Directly Responsible Individual) for our Salesforce and Gainsight CS systems.
- You will interface with Sales, Marketing, Customer Success, Finance, and Product stakeholders to align and deliver on business outcomes.
- You will design and deploy solutions and provide processes and documentation for enablement.
- You will ensure interoperability between the Marketing, Sales, and Customer Success tech stacks.
- Partner with our field leaders and their team members to
- Generate the renewal forecast and improve on our processes and methodology.
- Drive capacity planning and account assignments
- Build scaleable workflows and rules of engagement within and across teams
- Provide reports, dashboards, and data insights critical to understanding performance
- Structure variable compensation plans to incentivize the right motions and playbooks correctly
Who you are
- Driver (vs Passenger) – You operate autonomously, take charge, get it done, and have demonstrated this repeatedly.
- Excellent Organizational, Planning, and Project Management skills
- A planner who brings order and resolve to a fast-paced environment.
- You can juggle several projects and shift priorities as needed.
- You can stay calm and collected with a focus on a forward-thinking approach to problem-solving.
- Strong Communication, Stakeholder Management, and Project leadership
- You can absorb large amounts of information and distill it down to the essentials.
- Can effectively communicate up, down, and across stakeholders.
- Attention to detail with many demonstrated examples of complex projects that have been successfully delivered.
What you bring to the table
- 5+ years in Sales and Customer Success Operations.
- 3+ years with a B2B SaaS growth company.
- Certified Salesforce Administrator and Certified Gainsight Administrator.
- Extremely savvy with Go To Market tech stacks (Marketo/Bizible, LeanData, Zoominfo, SalesLoft, Gainsight PX, JIRA, etc.)
- Hands-on and detailed understanding of playbooks for B2B SaaS.
- Advanced skills with Google Sheets and Slides.
- Exceptional verbal, presentation, and communication skills; Ability to align multiple stakeholders.
- Proven track record of effectively interacting with senior leadership, proactive problem-solving, and critical thinking.
- A bachelor's degree is preferred, and a science or technical major is a plus. Advanced degree or MBA is a plus.
Our US benefits include (but are not limited to)
- 20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
- Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
- Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
- Equity program
- 401K program
- Parental leave
- Life and disability insurance
- Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages
Pay Transparency
For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $135,000 - $155,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs that may cause your specific offer to vary from the amount listed above.
Flexible Work Policy
We offer a flexible work schedule at Sendbird. We value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.
What diversity and inclusion mean to us
There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.
About Sendbird
Sendbird is trusted by 4000 of the world's most popular apps – including industry leaders like Match Group, Rakuten, Redfin, Yahoo, and Coupang – to power over 7 Billion messages every month between businesses and people looking to build relationships and get things done.
The company offers an award-winning communication platform that modern messaging experiences are built on, unlocking the potential of unified customer communications across notifications, in-app chat, voice, video, and AI. Headquartered in California, Sendbird is backed by ICONIQ, STEADFAST Capital Ventures, Softbank, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.
-
Director of Sales Operations
2 months ago
San Diego, United States Director of Sales Operations Full timeSeeking a Director of Sales Operations for a design, engineering and manufacturing company focused on low-power wireless telecommunications, payment processing systems, intelligent data management and SaaS technologies. The Director of Sales Operations will lead the sales operations team, driving efficiency and effectiveness across the sales organization....
-
Director of Sales Operations
1 day ago
San Diego, United States Director of Sales Operations Full timeSeeking a Director of Sales Operations for a design, engineering and manufacturing company focused on low-power wireless telecommunications, payment processing systems, intelligent data management and SaaS technologies. The Director of Sales Operations will lead the sales operations team, driving efficiency and effectiveness across the sales organization....
-
Sales Development Manager
2 weeks ago
San Francisco, California, United States Konex - Dedicated Sales Recruitment Full timeAbout the OpportunityKonex - Dedicated Sales Recruitment is seeking a Sales Development Manager to lead our sales efforts in the United States market.As a key member of our team, you will be responsible for managing individual sales pipelines, maximizing sales revenue, and providing accurate forecasts.You will also be responsible for developing an...
-
Sales and Account Manager
1 week ago
San Francisco, California, United States Aqua-Metric Sales Company Full timeJob OverviewAqua-Metric is seeking a skilled Sales and Account Manager to join our team. As a key member of our sales department, you will be responsible for promoting and selling our products and services to existing and prospective customers in the utility sector.In this role, you will establish and maintain positive business relationships with clients,...
-
Sales Operations Manager
14 hours ago
San Francisco, United States Sendbird Full timeJob DescriptionJob DescriptionAt Sendbird, our mission is to build connections in a digital world. We believe that digital doesn't have to mean impersonal. That physical boundaries shouldn't create relationship boundaries. We believe in authenticity over superficiality, and in conversations over text messages. Conversations over digital media bring...
-
Bowling Center Manager
1 month ago
San Francisco, California, United States Round1 Full timeJob DescriptionWe are seeking a highly motivated and experienced Bowling Center Manager to lead our sales and operations team. This is a fantastic opportunity to join Round1, a dynamic and fast-paced company that offers a fun and challenging work environment.About the Role:This position will be responsible for overseeing the sales, profits, staffing, image,...
-
Sales and Operations Manager
16 hours ago
South San Francisco, United States Auto-Chlor System Full timeJob DescriptionJob DescriptionSalary: Up to $120,000 per year of total compensationAuto-Chlor System is immediately hiring for a Sales and Operations Manager for our South San Francisco, CA location. Come be a part of a growing organization with a strong brand reputation that thrives off reliable customer service and exceptional products for over 80...
-
Management Team Member
3 weeks ago
San Francisco, United States Braums Ice Cream and Dairy Stores Full timeAbout Braum'sBraum's Ice Cream and Dairy Stores is a leader in the food service industry, known for its high-quality ice cream and dairy products. As a Management Team Member - Sales and Operations, you will play a critical role in driving sales growth and ensuring excellent customer satisfaction.Job SummaryWe are seeking an experienced Assistant Restaurant...
-
Bakery Operations Manager
2 weeks ago
San Francisco, California, United States MXB Battery Operations LP Full timeRole DescriptionThis is an exciting opportunity for a talented individual to take on a key role in our bakery operations. As a Baker, you will be responsible for analyzing information, evaluating results, and choosing the best solution to drive continuous improvement. You will also ensure that all baked items, ingredients, and baking materials are received...
-
Director of Sales Operations
2 months ago
San Francisco, United States Adobe Full timeOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Truck Parts Operations Manager
4 weeks ago
San Antonio, Texas, United States Bruckner Truck Sales, Inc Full timeJob SummaryWe are seeking a highly skilled Truck Parts Operations Manager to join our team at Bruckner Truck Sales, Inc. The successful candidate will be responsible for overseeing the safe, efficient, and profitable operation of our Parts Department.About UsBruckner Truck Sales, Inc is one of the largest family-owned semi-truck dealerships in the United...
-
Sales Operations Contractor
2 weeks ago
San Francisco, California, United States TBWA\Chiat\Day Full timeAbout the RoleAs an Operations and Analytics Professional, you will join our Revenue Operations and Sales Compensation & Analytics team. Your primary focus will be on boosting sales efficiency by updating processes and records across our sales technology stacks.This role is critical to maintaining day-to-day Case management and ensuring data accuracy within...
-
Operations Manager
5 days ago
San Francisco, United States Harry Winston Full timeJob Summary:The primary focus of this position is to manage and support all Retail Operational related requirements of the Salon, including retail support, vault supervision, inventory reporting, merchandise transfers, quality assurance and handling, Policy compliance and systems, product and policy training to Salon employees.Key Responsibilities...
-
Operations Manager
5 days ago
San Francisco, United States Harry Winston Full timeJob Summary:The primary focus of this position is to manage and support all Retail Operational related requirements of the Salon, including retail support, vault supervision, inventory reporting, merchandise transfers, quality assurance and handling, Policy compliance and systems, product and policy training to Salon employees.Key Responsibilities...
-
Sales and Operations Floor Manager
2 weeks ago
San Francisco, California, United States GPAC Full timeWe are looking for a skilled Sales/Project Manager - Flooring to join our team at GPAC in CA.Job Summary:This role offers an exciting opportunity to drive business growth and deliver exceptional customer experiences while working in a dynamic and fast-paced environment.The successful candidate will have a proven track record in flooring sales and project...
-
Sales Strategy and Operations Manager
1 week ago
San Francisco, California, United States Tbwa ChiatDay Inc Full timeAbout the RoleWe are seeking a highly skilled Sales Strategy and Operations Manager to join our team in driving global growth. As a key member of our sales organization, you will be responsible for developing and implementing strategic plans to drive revenue growth, optimize processes, and deliver actionable insights.The ideal candidate will have 1-3 years...
-
Sales Operations Expert
2 weeks ago
San Francisco, California, United States Box Full timeCompany OverviewBox is a leading global cloud-based content management platform that empowers organizations to securely store, share, and collaborate on their most sensitive information. With over 115K customers worldwide, including nearly 70% of the Fortune 500, Box has established itself as a trusted partner in the industry.SalaryThe estimated salary for...
-
Director of Sales Operations Lead
1 month ago
San Francisco, California, United States Adobe Full timeJob DescriptionOur company, Adobe, is seeking a highly skilled Director of Sales Operations to join our team. This role is responsible for helping define the strategy and operations of a best-in-class sales force for Adobe and supporting superior execution by the sales organization.The Director of Sales Operations will partner with the Vice President of...
-
Sales Manager
1 month ago
San Francisco, United States 11x Limited Full timeWhy 11x Now At 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world’s best calling...
-
Sales and Operations Director
1 week ago
San Francisco, California, United States Riser Fitness, LLC Full timeJoin Our TeamWe are seeking a highly motivated and experienced Sales and Operations Director to join our team at Riser Fitness, LLC. As a key member of our leadership team, you will be responsible for driving sales growth, managing studio operations, and ensuring exceptional customer service.About UsRiser Fitness, LLC is a successful franchisee of the Club...
