ServiceNow Configuration Manager

3 weeks ago

Washington, United States Elentic Technology Solutions Full time
Job DescriptionJob Description

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program as a ServiceNow Configuration Manager. Leverage ServiceNow (SNOW) expertise to support solution design discussions and propose enhancements for key modules, including Requested Items (RITM), Incident Ticketing, and Demand Management. Key responsibilities include:

  • Provide ServiceNow expertise: Support discussions and recommend solutions for enhancing the Requested Items, Incident Ticket, and Demand modules.
  • Support SNOW updates: Review existing RITM configurations, recommending updates to align with evolving business processes.
  • Integration analysis: Conduct feasibility assessments for integration with tools like Jazz, JIRA, and proposed enhancements with Remedy.
  • Documentation development: Prepare and maintain ServiceNow documentation, particularly for Electronic Health Record Modernization (EHRM) efforts.
  • Execute critical tasks: Collaborate with Project Managers and Technical Leads to execute key activities that support ServiceNow enhancements.
  • Design and testing: Implement approved requirements by designing, modifying, and testing ServiceNow functions to improve overall user efficiency and experience.

Minimum Qualifications:

  • 10+ years of professional experience.
  • Strong background in managing IT projects.
  • Deep understanding of life cycle and project management methodologies.
  • Proven experience in tracking project costs, schedules, and performance metrics.
  • Expertise in risk identification and mitigation.
  • Bachelor’s Degree in Engineering, Computer Science, Systems, Business, or a related technical field (or an additional 8 years of relevant experience in lieu of a degree).

Preferred Qualifications:

  • Experience with Veterans Affairs (VA) projects.
  • Experience implementing electronic health record systems.

Elentic provides equal employment and advancement opportunities to all individuals. Employment decisions at Elentic will be based on performance, qualifications, abilities, education, and experience. Elentic does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Elentic complies with any applicable state and local laws governing nondiscrimination in employment.

Company DescriptionElentic is a consultancy with a team of healthcare, data experts, cybersecurity, certified project managers, technical architects, and software engineers that specialize in transformational change.

Architect, plan, manage and implement transformational or critical technology projects
Align organizational priorities with architectural, application, and data strategy
Mature business continuity and operational resiliency capabilities
Protect established service level agreements with rigorous testing (functional and non-functional)
Efficiently conduct impact-free implementation events with comprehensive risk mitigation, communication, vendor
partnering and waved implementation events (i.e. comprehensive go-live command center driven events)
Ensure compliance with corporate and government standards and policiesCompany DescriptionElentic is a consultancy with a team of healthcare, data experts, cybersecurity, certified project managers, technical architects, and software engineers that specialize in transformational change. \r
\r
Architect, plan, manage and implement transformational or critical technology projects\r
Align organizational priorities with architectural, application, and data strategy\r
Mature business continuity and operational resiliency capabilities\r
Protect established service level agreements with rigorous testing (functional and non-functional)\r
Efficiently conduct impact-free implementation events with comprehensive risk mitigation, communication, vendor\r
partnering and waved implementation events (i.e. comprehensive go-live command center driven events)\r
Ensure compliance with corporate and government standards and policies

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