ServiceNow IT Service Management Developer Hybrid

3 weeks ago

Washington, Washington, D.C., United States University of Maryland Medical System Full time

The University of Maryland Medical System is seeking a skilled IT Service Management Developer to join our team. As a key member of our IT department, you will be responsible for developing and implementing technical solutions on the ITSM platform to support our organization's business goals.

Key Responsibilities:

  • Develop and implement technical solutions on the ITSM platform to support business goals
  • Work with stakeholders to research, analyze, and implement enterprise-wide solutions
  • Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, and integrations
  • Maintain Forms, Reports, Views, Workflows, Groups, and Roles, including custom Roles
  • Coordinate application and platform upgrades, including robust and complete test models
  • Troubleshoot and resolve problems; Orchestrate and automate tasks
  • Design and develop solutions that leverage ITSM modules using configuration and custom JavaScript
  • Coach and train co-workers, and maintain working relationships to coordinate development and maintenance of the ITSM system
  • Lead discovery sessions and process definitions with stakeholders and developers
  • Develop Reports, Dashboards, and analytical reports supporting business objectives and summarization of activities and trends

Qualifications:

  • HS Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment
  • 5+ years of experience in IT Service Management Process, Design, and Administration
  • 3+ years of RESTful or SOAP web services
  • 3+ years of experience with HTML and JavaScript
  • 3+ years of experience with key technologies relevant to ServiceNow integration solutions
  • ServiceNow Certified Systems Administrator (CSA)

Preferred Qualifications:

  • Bachelor's degree in information systems, Business Administration, or related field
  • ITIL Foundations Certification
  • Agile Training/Certification
  • ServiceNow Certified Implementation Specialist (CIS)
  • ServiceNow Certified Application Developer (CAD)
  • Asset Management Experience
  • ITBM Experience

Knowledge, Skills, and Abilities:

  • Strong demonstrated understanding of ITSM configuration process
  • Strong demonstrated understanding of the ServiceNow platform and underlying modules
  • Strong demonstrated understanding of ITSM processes
  • Strong demonstrated ability to build tables, views, dashboards, UI navigation principles
  • Strong demonstrated ability to build complex workflows using JavaScript and other configuration scripts
  • Strong demonstrated ability to define SLAs within the environment
  • Strong demonstrated ability to create service catalog items, record generators, orders
  • Strong demonstrated ability to create reports and integrate them into distributed dashboards
  • Strong demonstrated analysis and problem-solving skills to assess customer needs and determine appropriate solutions
  • Strong demonstrated ability to create users, roles, and maintain cost-effective and secure user management

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