ITOM Solution Architect

2 weeks ago

Washington, Washington, D.C., United States ServiceNow Full time

Transform your IT operations with a trusted expert in ServiceNow ITOM solutions. As a Principal Technical Consultant, you will work closely with customers to drive adoption and maximize the value of their ServiceNow investments.

Key Responsibilities:

1. Collaborate with customers to design and implement ITOM solutions that meet their business needs.

2. Develop and maintain expertise in ServiceNow ITOM products and best practices.

3. Provide technical guidance and support to customers during implementation and post-implementation phases.

4. Contribute to the development of customer-facing deliverables, including documentation and training materials.

5. Work closely with sales teams to identify new business opportunities and develop strategic plans to drive customer growth.

Requirements:

  • United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
  • At least 5 years of configuration/development experience for complex, highly-capable, technologies
  • Demonstrated ability to influence and consult in an IT environment
  • Experience with Web Technologies and SaaS technologies
  • Strong understanding of leading IT and related systems and tools
  • Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity

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