Business Intelligence Analyst

3 weeks ago

Washington, United States The Midtown Group Full time
Job DescriptionJob Description

Business Intelligence Analyst
Small but award-winning and Best Places to Work premier staffing & solutions firm headquartered in Washington, DC is currently seeking a data, analytics & insights professional to inform our business performance and strategies.
This position is utilizing your love of databases, reporting, data manipulation, and performance psychology, to determine and optimize our output & productivity IF you love (and are a wiz at) metrics, reports, system integrations, databases and creating visually compelling charts/graphs that explain business health, this is for you

Responsibilities:
•    Serve as our business intelligence analyst.
•    Help the business improve through systems management, workflow analysis, adaptation and optimization, & data analysis.
•    Be responsible for the management and improvement of our CRM / Talent Acquisition and data reporting systems (Bullhorn CRM, Cubed19, Sense Automation, internal productivity tools, etc.), 
•    Be the policy champion for our competitive utilization of systems, such as Bull Horn, our commercial database, and be the operational implementor of new tech across the operation for optimal effectiveness.
•    Lead the day-to-day management of data systems and serve as liaison on any systems upgrades, changes, issues, etc.
•    Identify automation & scaling strategies for effective identification, engagement, onboarding and retention of high volumes of candidates, while offering exceptional user experience.
•    Identify new technological tools, systems, software and process efficiencies for better automation of existing and developing processes.
•    Research, develop and provide solutions for the clean flow of data through our systems and ensure / provide reporting and workforce analytics for commercial maximization.
•    Develop, design and implement exceptional dashboard reporting in line with business goals, both company and individual, for tracking of Key Performance Metrics.
•    Enable gamification of information in a Sales and Production environment: Leverage individual and team performance motivators by creation of leaderboards and contests, to drive key metrics across business ops. 
•    Develop and provide daily, weekly and monthly Key Performance Indicators and goal attainment reporting for executive team and across the organization.
•    Coordinate with all departments to ensure compliance with data security, data integrity & housing of sensitive documents, processes and procedures.
•    Work with Information Technology team to ensure information from BH/IS2 properly integrates with other systems, such as QuickBooks or other up or downstream dependent tech.
•    Act as primary point of content for all team onboarding, troubleshooting and access-related inquires and needs.
•    Drive awareness of technology platforms with internal partners and team staff.
•    Create training materials, onboarding content and best practice toolkits.
•    Facilitate regular trainings and business review sessions showcasing technology.
Required Skills/Knowledge:
•    BA/BS degree required or 3-4 years of equivalent work experience in the field
•    Excellent Excel skills with creation of reporting & dashboards involving both customization as well as pull / push reporting from systems. Excel skills are expected to be outstanding with exemplary proficiency in using pre-defined formulas, creating charts, building macros, V-lookups, pivot tables etc. 
•    Knowledge of VBA along with another programming language (such as Python) is highly desirable
•    At least 4 years of progressive experience in customer success management, CRM, or business analyst. Experience with Bullhorn or any like Talent Acquisition system a plus.
•    Experience with project management, including tech platform implementations, across multiple work-streams and in partnership with cross functional stakeholders
•    Proven strategic, analytical and problem-solving skills
•    Ability to drive goals forward and maintain forward progress consistently & independently
•    Experience building and scaling processes in a high-growth, rapidly adapting environment
•    Strong detailed and conceptual thinking skills to analyze sophisticated problems and propose solutions despite technical and operational constraints
•    Experience analyzing recruiting data to optimize processes
•    Ability to influence & persuade through compelling written and verbal communication
•    Ability to work independently and balance competing priorities
 

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