Director of Cloud Operations

3 days ago

Remote, United States Total Resource Management Full time
Job DescriptionJob Description

The Director of Cloud Operations will play a pivotal role in overseeing the architecture, deployment, and maintenance of our multi-cloud infrastructure. This individual will lead a team of skilled professionals and be responsible for the day-to-day operations for our AWS-based SaaS business to ensure reliability, scalability, and security. The ideal candidate will be customer-focused and possess a strong technical background in cloud technologies, coupled with excellent leadership and strategic planning skills. If you are Cloud Ops leader with a passion for driving innovation in the cloud and the practical experience to manage a fast paced, high growth environment, we encourage you to apply for this exciting opportunity.

Excellent communication skills, teamwork, and adaptability to change are required.

US citizenship is also required. All work is remote, and candidate must be physically based in the USA.

Job Responsibilities

· Strategic Planning: Expand and execute a comprehensive multi-cloud operations strategy aligned with the company's objectives, including capacity planning, cost optimization, and performance monitoring

· Infrastructure Management: Provide oversight and lead the design, implementation, and management of our cloud infrastructure, ensuring scalability, high availability, fault tolerance, and disaster recovery. Manage a secure and rigorous change control process around the infrastructure.

· Team Leadership: Build and mentor a high-performing team consisting of members focused on Cloud Operation and Site Reliability Engineering(SRE). Foster a culture of collaboration, innovation, and continuous improvement.

· Automation and Optimization: Drive automation initiatives to streamline deployment processes, reduce manual intervention, and improve efficiency. Continuously optimize cloud resources to maximize performance while minimizing costs. Be an advocate for Infrastructure as Code (IaC).

· Security and Compliance: Work with our Information Security team to align on and implement robust security measures and best practices to safeguard our cloud environments against cyber threats. Ensure compliance with ISO 27001 and NIST CSF.

· Monitoring and Incident Response: Establish proactive monitoring systems and protocols to detect and address issues promptly. Lead incident response efforts, conduct post-incident analysis, and implement preventive measures to minimize future occurrences.

· Vendor Management: Manage relationships with our cloud vendors to evaluate new technologies and services and negotiate contracts to meet the company's evolving needs and minimize costs.

Skills and Experience Must Have

· 10+ years in cloud operations engineering with successive progression in leadership roles in SaaS companies

· 5+ years in a management/leadership role, leading large SRE and Cloud Operations teams

· Proven excellence in managing multiple critical, highly available customer environments and supporting the demand of 24x7

· Strong problem-solving abilities and a proactive mindset towards identifying and resolving issues

· Deep understanding of cloud security best practices, network architecture, and data protection principles in accordance with ISO 27001 and NIST.

· Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders

· Experience designing, implementing, and supporting applications in Amazon Web Services (AWS), including traditional server applications and Kubernetes/OpenShift Clusters

· In-depth knowledge of IT infrastructure, including systems, networks, servers, storage systems, cloud technologies, and infrastructure automation tools and techniques.

· Prioritizes customer needs and ensures high service quality.

· Strong project management skills with demonstrated ability to lead multiple IT projects.

· Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels.

· Experience administering AWS Services

· Experience working with modern CI/CD and automation tools such as Jenkins, Ansible, Terraform, etc.

· Experience building, scaling & monitoring infrastructure needed for SaaS-based application and services.

· Experience with APM, Vulnerability lifecycle Management, Identity Access Management and Infrastructure monitoring tools, such as Elastic Search, Datadog, SumoLogic, Splunk, etc.

Education and Credentials

· Bachelor’s degree in computer science, Information Technology, or a related field.

  • Relevant certifications such as ITIL, AWS Certified Solutions Architect, PMP, or equivalent are preferred.
Company Descriptionhttps://www.trmnet.com/Company Descriptionhttps://www.trmnet.com/

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