Manager of Sales and Marketing Operations

2 weeks ago


Las Vegas, United States Holiday Inn Club Vacations Full time
Job DescriptionJob Description

This position will be responsible for overseeing a team of Contract Processors, Latitudes Consultants, and Sales Support Associates (Gifting, Tour Reception, and Sales Administration). The Manager acts as a liaison between the ancillary sales support teams and assists in resolving guest and owner-related challenges. These actions include but are not limited to receiving incoming telephone calls and emails, assisting with walk-in guests, assisting Sales Consultants/Sales Managers, and providing daily anti-rescission efforts.

ESSENTIAL FUNCTIONS AND TASKS:

  • Evaluate Quality Assurance performances weekly in an effort to identify opportunities to reduce sale rescissions.
  • Work closely with sales management and sales support team members to resolve customer service issues.
  • Oversees implementation of training materials and training techniques, responsible for training of new QAOs and improvement of existing personnel.
  • Assists the Sales Training department in evaluating and coaching the Sales Consultants for continuous improvement.
  • Assist with overflow in Sales Support, Sales Contract, and Quality Assurance.

QUALIFICATIONS:

  • Participates in proactive team efforts to achieve departmental and company goals
  • Excellent customer service skills
  • Strong oral and written communication skills

BENEFITS

  • Weekly Pay & Lucrative Compensation Plans
  • Rewards & Recognition Programs
  • Annual Bonus Opportunities for Select Roles
  • Comprehensive Medical, Dental, and Vision
  • 401K Match
  • Team Member Travel Perks and Discounts
  • Tuition Assistance
  • Referral Compensation Program

#INDSA2 #ZRSA2



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