Call Center Manager

3 days ago


Kennesaw, United States PrideStaff Full time
Job DescriptionJob Description

Job: Call Center Manager

Pay: $85 - 95K  D.O.E. 

Location: Kennesaw, GA 

Schedule: Mon - Sun 7a - 9p (Rotate Between Multiple Shifts)

Full Time, Direct Hire 

Great Benefits Including: Medical, Dental, Vision, HSA, 401K, Competitive Pay & More…

 

Call Center Manager Job Description: 

PrideStaff is partnering with a well-known services company in the greater Atlanta area looking for their next Call Center Manager.  The Call Center Manager will be responsible for the 24/7 operation and performance of over 35 in-house team members, as well as a 3rd party call-handling team. The Call Center Manager will build a culture of excellence by driving sales through inbound and outbound calls, lead training programs, and foster a positive high-moral environment of excellence. The ideal Call Center Manager has multiple years of experience leading a team in a call center environment, has excelled in sales, is proficient in CRM programs, and has worked in/for the service industry.  The Call Center Manager is a full time, direct hire position in Kennesaw, GA. 


 

Call Center Manager Job Responsibilities: 

  • Transition The Call Center Into a Sales-Focused Operation With Inbound/Outbound Call Initiatives Aimed at Promoting & Selling Services

  • Meet & Exceed Operational KPI’s Such as Sales Conversion Rates, Service Levels, Occupancy, Abandonment Rate, First Call Resolution, AS & Other Traditional Call Center KPI’s

  • Identify Opportunities For Improvement & Implement Solutions

  • Develop & Execute Sales Strategies to Meet & Exceed Team & Individual Performance 

  • Design & Implement Ongoing Sales Training Programs, Script, & Role Playing to Expand CSR’s Knowledge of Our Offerings & Improve Their Ability to Sell Effectively

  • Optimize Workforce Management, Scheduling, & Resource Allocation to Maximize Efficiency & Productivity 

  • Create a Best-in-Class Culture That Promotes High Performance, Employee Engagement & Exemplary Customer Satisfaction 

  • Work With Cross-Functional Teams & Departments to Improve Business Processes That Support The Call Center For Continuous Customer Satisfaction 

  • Supervise, Coach, Develop, Train, Evaluate & Lead a Team of Service/Sales Agents in The Call Center

  • Deliver, Create, & Execute Employee Success Plans, Performance Evaluations, & Ensure All Employees Have a Clear Understanding of Goals & Expectations 

  • Analyze, Develop, & Review Reports to Make Recommendations For Improvement

  • Maintain Expert-Level Knowledge of Products, Services, & CRM Tools to Share With Team Members

  • Foster Open & Honest Communication With All Employees 

  • Follow Company Policies & Procedures as Well as Manage Projects as Required 

 

Call Center Manager Job Requirements:

  • High School Diploma Required 

  • Bachelor’s Degree in Business, Communication, Leadership, or Equivalent in Work Experience Required

  • 5+ Years of Proven Management, & Leadership Experience, in a Call Center Environment, Focused on Delivering Top-Notch Customer Service Required 

  • Prior Experience in The Services Industry (HVAC) Along With Certification in Sales or Leadership Training Preferred 

  • Must Have Expertise in Both Inbound & Outbound Call Strategies, Including Developing & Implementing Sales Initiatives & Scripting to Drive Performance

  • Ability to Foster a Culture of Accountability, Teamwork, & Continuous Improvement

  • Outstanding Oral, Written, & Interpersonal Communication Skills With The Ability to Work With All Levels of Management & Team Members 

  • Proven Ability to Motivate, Coach, & Develop Individuals in a Team-Based Environment 

  • High Level of Proficiency WIth MS Office Tools & CRM Programs With The Ability to Adapt to New Systems Quickly 

  • Must be Able to Work Monday to Sunday, With Shifts Between The Hours of 7am - 9pm

 

PrideStaff Hiring Requirements:

  • Must be 18+ Years Old

  • Must be Willing to Submit to a Pre-Employment Background Check

  • Must be Willing to Submit to a Drug Screen

  • Must be Able to Provide Proof of Eligibility to Work in The U.S.

Jumpstart your career with a full-time job, with a great company, competitive wages, and let PrideStaff support you in your future employment endeavors. Your future starts with PrideStaff


  • Call Center Manager

    3 weeks ago


    Kennesaw, United States Employ Partners Full time

    Job DescriptionJob DescriptionJob Title: Call Center ManagerLocation: Kennesaw, GA 30144Pay: $85-$95K per year plus targeted 10% bonusJob Type:  Direct Hire, Full-TimeShift: 1st | Mon-Fri| Must be available between 7am-9pmAre you looking for a job that offers great benefits, great pay and a chance to shape your team into the positive work environment so...


  • Kennesaw, Georgia, United States Domino's Corporate Full time

    Job SummaryWe are looking for a highly motivated and organized individual to fill the position of Supply Chain Center Manager at Domino's Corporate. In this role, you will be responsible for managing the administrative team, overseeing daily activities, and collaborating with other departments to ensure seamless operations and financial performance.The...


  • Kennesaw, Georgia, United States The Joint Chiropractic Full time

    About Our ClinicWe are a rapidly growing network of chiropractic clinics dedicated to making quality care convenient and affordable for millions of patients seeking pain relief and ongoing wellness. As a Wellness Center Sales Representative, you will play a critical role in helping us achieve our mission by providing exceptional patient care, managing front...

  • Bowling Center Host

    5 days ago


    Kennesaw, Georgia, United States Bowlero Corp Full time

    Key ResponsibilitiesThe Bowling Center Host plays a critical role in delivering an exceptional guest experience at our bowling center.Your duties will include:Managing the waitlist and tracking availabilityAssigning lanes and equipmentPreparing for leaguesHandling cash transactions and operating our POS systemProviding basic bowling instruction to guestsWe...

  • Plasma Center Nurse

    2 months ago


    Kennesaw, United States BioLife Plasma Services Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...

  • Plasma Center Nurse

    1 month ago


    Kennesaw, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...

  • Plasma Center Nurse

    2 months ago


    Kennesaw, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.**Job...

  • Plasma Center Nurse

    2 months ago


    Kennesaw, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Plasma Center Nurse

    2 months ago


    Kennesaw, United States Takeda Pharmaceutical Company Ltd Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...


  • Kennesaw, Georgia, United States PrideStaff Full time

    We are seeking an experienced Call Center Manager to join our team in Kennesaw, GA. As a full-time, direct hire position, this role requires a strong background in leadership, sales, and customer service. The ideal candidate will have at least 5 years of management experience in a call center environment and be able to foster a culture of accountability,...


  • Kennesaw, Georgia, United States TMAC Full time

    Job DescriptionAs a member of our Emergency Response Team, you will play a crucial role in supporting the EMCE/EUB contact center. Your primary responsibilities will include facilitating phone calls between internal on-call physicians and external healthcare professionals, logging information in approved databases, and managing incoming calls from sales...


  • Kennesaw, United States The Children's Place Full time

    Location: Kennesaw, GeorgiaJob Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain...


  • Kennesaw, United States The Children's Place Full time

    Location: Kennesaw, Georgia Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain...


  • Kennesaw, Georgia, United States Valvoline Express Care Full time

    Job OverviewWe are seeking a highly skilled and motivated Store Manager to lead our Auto Service Center in Kennesaw. As a Store Manager, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving sales growth.About Us:We are a leading provider of auto service and repair solutions with 9 centers across Metro...


  • Kennesaw, Georgia, United States Domino's Corporate Full time

    About the RoleWe are seeking a seasoned professional to join our team as a Customer Service Manager. In this critical role, you will be responsible for managing the administrative team and collaborating with various departments to provide consistent operations and financial performance throughout the supply chain center.Key Responsibilities:Manage daily...


  • Kennesaw, Georgia, United States Domino's Corporate Full time

    Job OverviewWe are seeking a highly skilled Customer Service Operations Manager to join our team at Domino's Corporate. This role is responsible for managing the administrative team and collaborating with other departments to ensure seamless operations and financial performance throughout the supply chain center.The ideal candidate will have 3-5 years of...

  • Nurse Manager

    2 months ago


    Kennesaw, United States Protouch Staffing Full time

    Job DescriptionJob DescriptionNurse Manager (Laboratory) - Kennesaw, GA (Sign-on bonus up to $4000!!)Job type: Full-time/PermanentJob shifts: Tue-Sat or Sun-Thu (Timings for M-F are from 7am-7pm and for Sat-Sun from 6:30am-4pm)Position Summary:The Physician Substitute Manager is part of the site leadership team, promoting company culture and enforcing...


  • Kennesaw, Georgia, United States Valvoline Express Care Full time

    Job OverviewAbout Valvoline Express CareWe are a leading auto service and repair company with 9 locations across Metro Atlanta, founded in 2004. Our team prides ourselves on excellent teamwork, a strong business model, and a healthy company culture that truly cares about our customers.Key Responsibilities:To deliver exceptional customer service,...


  • Kennesaw, Georgia, United States Hyundai of Kennesaw Full time

    Phone Sales Associate Job SummaryHyundai of Kennesaw is seeking a Phone Sales Associate to join our sales team. As a key member of our team, you will be responsible for making outbound calls to customers who have expressed interest in our vehicles.About the Role:This is a full-time position with competitive compensation and benefits.You will be working in an...


  • Kennesaw, United States CarMax Full time

    Job DescriptionGeneral Summary:The Business Operations Manager (BOM) is responsible for leading all aspects of their team of associates and serves as a member of the Senior Management team of the store. The BOM collaborates with other teams including Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers (CECs) to create an...