Customer Service Director

1 week ago


Kennesaw, Georgia, United States PrideStaff Full time

We are seeking an experienced Call Center Manager to join our team in Kennesaw, GA. As a full-time, direct hire position, this role requires a strong background in leadership, sales, and customer service. The ideal candidate will have at least 5 years of management experience in a call center environment and be able to foster a culture of accountability, teamwork, and continuous improvement.

The Call Center Manager will be responsible for building a culture of excellence by driving sales through inbound and outbound calls, lead training programs, and promoting high-performance customer satisfaction. Key qualifications include expertise in both inbound and outbound call strategies, proficiency in MS Office tools and CRM programs, and ability to work Monday to Sunday with shifts between 7am-9pm.

Benefits: Competitive pay, medical, dental, vision, HSA, 401K, and more...



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