Operations Technology Coordinator

3 weeks ago

Great Falls, United States University of Providence Full time
Job DescriptionJob DescriptionPOSITION SUMMARY

This position is part of the Admissions Operations Team and has a role of providing overall management of the University of Providence Customer Relationship Management (CRM) software, Slate. This includes the processing of applications, inquiry and prospective student query bases, deliver communication support, event registration support, user training and system integrations. In addition, the technology coordinator will provide support to the senior technology coordinator with data analysis for the Office of Admission, providing support with the maintenance, troubleshooting, and implementation of admissions communications, data management, and reporting through Slate. This position will also process applications, providing support with document and file management, decision tracking and record management.

RESPONSIBILITIES
  • Coordinates the maintenance of student files and storage, movement of files for enrolling students and arrangement for the proper disposal of obsolete files.
  • Processes and imports student applications, ensuring integrity of all student data provided through student applications, transcripts, test scores, financial documents, and other student record information.
  • Coordinates student record database and document imaging system ensuring the accuracy, integrity and completeness of all data maintained and inputted. • Develop and maintain user manuals and reference guides for users.
  • Host regular training for campus members to enhance knowledge of Slate and emerging technology.
  • Assist in the management of all information migration between CRM, SIS, and integration software.
  • Create and implement queries and reports that enable accurate assessment of office initiatives and the analysis of trends and statistics for strategic planning purposes.
  • Build and import new student information from various inquiry sources.
  • Assist in the implementation of new systems by keeping abreast of new development in Technolutions Slate, changing university goals, and future programming needs.
  • Will serve as the key operations team member for managing the logistics within Slate for admission recruiting events.
  • Liaise with admissions team, particularly related to the campus visit process and event planning, support and evaluation, leveraging Slate to enhance efficiencies and effectiveness with event planning.
  • Serve as the main trainer for Counselors related to travel management within the CRM.
  • Liaise with Student Accounts to ensure Slate payments are operating at full functionality.
  • Serve as the main trainer for new users within the CRM.
  • Other duties as assigned by Director of Operations or VP for Enrollment Management
REQUIREMENTS

EDUCATION:

  • Associate’s degree required.
  • Bachelor’s degree preferred.

EXPERIENCE:

A minimum of two years of experience in higher education, business process or operations coordination, or communications.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER COVERED BY THE MONTANA VETERANS’ AND HANDICAPPED PERSONS’ EMPLOYMENT PREFERENCE ACT

The University of Providence is a Catholic, student-centered, mission-focused university. For more information, please contact Human Resources at 406.791.5977.

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