Retail Technology Support Manager

5 days ago


Twin Falls, United States Ignite Retail Technology Full time
About the Role

We are seeking a seasoned Retail Technology Support Manager to join our team. As a key member of our IT department, you will be responsible for leading technical support operations and resolving complex IT challenges.

This senior-level role requires expertise in networking, Linux, SQL, and troubleshooting, combined with leadership and documentation skills.

The ideal candidate will have a Bachelor's Degree in IT or equivalent experience and 5+ years of customer service experience. Additionally, you will need advanced certifications in Networking and Linux Administration, as well as expert-level proficiency in SQL for troubleshooting and queries.

Responsibilities:

  • Manage escalated service tickets and lead resolution efforts.
  • Create, update, and refine knowledge-base documentation and training materials.
  • Build and configure Traffic Cop devices, troubleshoot network configurations, and manage system modules.
  • Configure and troubleshoot firewall rules, network topologies, and trigger configurations.
  • Conduct client acceptance testing and provide polished, comprehensive documentation.
  • Mentor and support junior team members, fostering a collaborative environment.
  • Provide advanced customer support via phone, email, and remote tools.
  • Diagnose and resolve complex hardware, software, and network issues.
  • Collaborate with third-party platforms, such as Gilbarco and Verifone portals.
  • Lead the implementation of practices to optimize IT resources.

Why Choose Us:

  • A highly competitive salary of $90,000 - $110,000 per year, depending on experience.
  • A dynamic and fast-paced work environment.


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