Patient Care Coordinator I

2 days ago

Waltham, United States Boston Orthotics & Prosthetics Full time
Job DescriptionJob Description


OrthoPediatrics Specialty Brace: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. We have recently joined forces with OrthoPediatrics as their Specialty Bracing division to help more KIDS

Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable for providing only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves.


Position Description: In this role you are the first point of contact with our patients and referral sources and the face of our company.


Core Responsibilities:

Customer Service:

  • Greet and register patients by collecting insurance information and demographics
  • Advise on general company and services information
  • Checking patients in and out
  • Multi-line phone coverage
  • Liaison for referring physicians/groups
  • Register patients by collecting insurance information, demographics etc.
  • Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies.

Administrative:

  • Follow standard practices to deliver patient devices
  • Verify patient insurance and initiate prior authorizations
  • Collect patient balances
  • Operate within Athena Electronic Medical Record Software
  • Scan and upload documents to electronic chart
  • Collaborate with clinic staff and direct office flow
  • Chart checks for fitting appointments using the standard checklist form
  • Work closely with corporate billing team to ensure all documentation for claims are uploaded
  • General office organization

Schedule Maintenance:

  • Review patient no shows daily by calling, documenting, and rescheduling appointments
  • Schedule appointments for new patients
  • Coordinate follow up appointments with physicians

Education: High School or Associate Degree; related experience and/or training.

Qualifications:

  • Computer competency skills in Microsoft 365 products (Excel, Word, Outlook etc.)
  • Excellent organization, verbal, and written communication skills
  • Ability to manage multiple tasks
  • Excellent customer service skills
  • Detail oriented
  • Compassionate, efficient, and professional
  • Maintain HIPAA compliance

Equal Opportunity Employer

Boston O&P is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


  • Patient Services Coordinator III

    1 month ago

    Waltham, United States Mass General Brigham Full time

    Description: This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment. GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND...

  • Patient Care Coordinator Part Time

    2 months ago

    Waltham, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Nurse Care Coordinator

    1 month ago

    Waltham, Massachusetts, United States Associated Home Care Full time

    About Associated Home CareWe are a mission-driven organization dedicated to improving the lives of seniors as they age. Our comprehensive, vetted, and coordinated in-home service network is high-touch, tech-enabled, compassionate, and extremely well managed.The OpportunityAs a Registered Nurse, you will be responsible for administering the Care Plan and...

  • Patient Services Coordinator III

    1 month ago

    Waltham, Massachusetts, United States Mass General Brigham Full time

    Job SummaryUnder the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.Key ResponsibilitiesSchedules initial, follow-up, and multi-disciplinary patient visitsCoordinates and maintains providers' master clinical schedulesSubmits referrals for...

  • Patient Services Coordinator III

    2 months ago

    Waltham, United States Mass General Brigham Full time

    Description: This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment. GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND...

  • Patient Services Coordinator III

    1 week ago

    Waltham, United States Mass General Brigham Full time

    Description: This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment. GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting. PRINCIPAL DUTIES AND...

  • Patient Experience Representative I

    3 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...

  • RN Case Manager

    1 month ago

    Waltham, Massachusetts, United States Care Dimensions Full time

    About the RoleCare Dimensions is a leading provider of hospice and palliative care services, dedicated to delivering compassionate care to patients and their families. As a RN Case Manager, you will play a vital role in our interdisciplinary team, working closely with patients, families, and healthcare professionals to coordinate care and maximize comfort...

  • Sr. Patient Experience Representative

    1 week ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Sr. Patient Experience Representative

    2 months ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations. (PER...

  • Patient Experience Representative I

    1 week ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal)Schedule: 8:30-5pm M-F This Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...

  • Patient Experience Representative I

    1 week ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal)This position is 100% onsite at WalthamSchedule: 8:30-5pm M-F This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports...

  • Patient Care Representative

    6 months ago

    Waltham, United States 42 NORTH DENTAL LLC Full time

    Overview: This is a Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team approach to...

  • Patient Care Technician

    3 days ago

    Waltham, United States American Renal Associates Full time

    Patient Care Technician Our CCHT/PCT's provide high quality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as END Stage Renal Disease (ESRD). As a PCT you will monitor patients before, during, and after dialysis treatment including measuring and recording stats, initiating cannulation, patient observations,...

  • Coordinator - Client Services

    2 months ago

    Waltham, United States BAYADA Home Health Care Full time

    BAYDA Home Health Care has an immediate opening for a Client Services Coordinator in our Foxborough, MA Skilled Nursing Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Coordinator could be the position for you. This unique opportunity is a great career path for the right candidate eager for growth in...

  • Senior Patient Experience Coordinator

    4 weeks ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    At Boston Children's Hospital, we strive to provide exceptional patient care and a welcoming work environment that reflects the diversity of our community.We are seeking a Senior Patient Experience Representative to join our team. This role will be responsible for monitoring clinic activity to ensure the best possible patient experience.The ideal...

  • Medical Assistant/ Urology Technician I- Waltham

    6 months ago

    Waltham, United States Mass General Brigham Full time

    Medical Assistant/ Urology Technician I- Waltham-(3288696) Description Under the direction of the Senior Administrative Director and the Operations Manager, the Urology Technician I (UT- I) is responsible for assisting the physicians, nurse practitioners and nurses with management and treatment of patients during office visits and other tasks related...

  • Hospice Care Specialist

    1 month ago

    Waltham, Massachusetts, United States Care Dimensions Full time

    Care Dimensions is a leading non-profit hospice and palliative care organization dedicated to providing compassionate care to patients with advanced or end-of-life illnesses. As a Hospice Nurse, you will be part of a team that values collaboration, respect, and mutual support. Our mission is to ensure that every patient receives individualized attention and...

  • Licensed Practical Nurse I

    1 month ago

    Waltham, Massachusetts, United States State of Massachusetts Full time

    Job Title: Licensed Practical Nurse IThis is an exciting opportunity to join the Department of Developmental Services (DDS) as a Licensed Practical Nurse I. As a member of our team, you will play a vital role in providing exceptional nursing care and support to individuals with intellectual and developmental disabilities.Job Summary:We are seeking a highly...

  • Enrollment Coordinator

    2 months ago

    Waltham, United States InterWell Health Full time

    Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare-with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way,...