Senior Patient Experience Coordinator

4 days ago


Waltham, Massachusetts, United States Boston Children's Hospital Full time

At Boston Children's Hospital, we strive to provide exceptional patient care and a welcoming work environment that reflects the diversity of our community.

We are seeking a Senior Patient Experience Representative to join our team. This role will be responsible for monitoring clinic activity to ensure the best possible patient experience.

The ideal candidate will provide positive and effective customer service that supports departmental and hospital operations. They will also be responsible for obtaining required authorizations, reconciling payments, and preparing deposits.

The Senior Patient Experience Representative will also contribute to departmental and organizational initiatives and projects, focusing on continuous process improvement.

Additionally, they will participate in the development of training programs and provide assistance to other support staff in evaluating and resolving issues.

Boston Children's Hospital offers a competitive compensation package, including flexible schedules, affordable health insurance, and generous time off.

We are an equal opportunity employer and welcome applications from qualified candidates without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.



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