Technical Writer CA
4 weeks ago
Location: Onsite (5 days per week.) – Santa Clara, CA
Duration: 6 months with a high potential for extension based on performance.
Schedule: Monday-Friday
Key Responsibilities:
- Gather technical information and simplify complex details into accessible content.
- Create and maintain guides, specifications, best practices, and support documentation.
- Ensure content accuracy and usability by conducting research and lab testing.
- Develop and uphold templates, style guides, and content standards.
- Edit content for grammar, style, and formatting consistency.
- Utilize WYSIWYG editors, XML Authoring (DITA), and ServiceNow to manage content.
- Oversee multiple projects, managing deadlines, and collaborating effectively with the team.
- Create structured content and maintain version control within a DITA environment.
- Troubleshoot and resolve technical issues within DITA.
- Provide training on DITA best practices and tools.
- Partner with Learning & Development to align documentation with training initiatives.
- Bachelor's degree or equivalent experience in writing, content creation, or communication.
- Technical writing experience.
- Strong writing, editing, and verbal communication skills.
- Proficiency with document formatting tools such as WYSIWYG, HTML, and DITA.
- Experience in DITA environments and XML authoring tools.
- Strong organizational, project, and time management skills.
- Ability to work independently and collaboratively within a team.
- Knowledge of networking/data storage.
- Background in Knowledge-Centered Services (KCS).
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