Principal Technical Writer
2 days ago
Palo Alto Networks
At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contribute to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Our development and personal wellbeing programs are designed to give you choice in how you are supported.
Job Description
The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products and serve as the voice of our users during the development cycle.
This is a principal writer role, focused on our new cloud-delivered management platform, Strata Cloud Manager. In this role, you’ll:
- Partner with product management, engineering, UX, and QA teams as you write content that helps users understand the risks their organizations face, and how to secure their employees no matter where they are.
- Lead docs releases and drive docs feature requirements across multiple product teams and within TechDocs.
- Build relationships with our stakeholders in the field who work directly with customers, to ensure that our content enables our users to discover and adopt new features and to self-service.
- Develop in-product content and use-case based documentation, including UX content, context-sensitive help, and diverse content mediums like videos and walkthroughs.
About You
You’re curious, like to be hands-on with technology, and are eager to learn about cybersecurity. You’re user-focused and want to ensure that the end-to-end customer journey with the product is as simple and carefree as it can possibly be. You’re an avid researcher—you’re not hesitant to dive into something new and you know how to hunt down the information that you need. You know how to prioritize and deliver on immediate requirements while continuing to look ahead. You anticipate how we can meet user needs not only today but tomorrow as well. You’re a transparent communicator, ensuring that everyone is working with the same information; you work towards building consensus and set expectations effectively. You write content that is both easy-to-read and informative, using strong critical-thinking skills to provide just the right information for users to achieve their goals. You seek and are comfortable receiving different viewpoints and feedback, and you’re thoughtful in pushing back or adapting.
Qualifications
Experience
We’re looking for a seasoned, principal technical writer with a proven track record of writing content that simplifies the user experience. Experience with security technologies, threat prevention, or SaaS security is a bonus. It’s also great if you have experience with the tools that we use to get our work done, including:
- Source control tools (Git)
- Topic-based authoring tools (DITA or XML authoring, Oxygen)
- Team collaboration and release tracking tools (Confluence, Jira, and Asana)
We’d love to see writing samples, especially concepts written from scratch.
Education
BA/BS or equivalent experience required.
Additional Information
The Team
To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. Our Product Management team helps us do just that.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
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