Desktop Support
2 weeks ago
Job Description:
This person will help onboard new hires and step in with any other desktop work tied to Windows and Mac devices.
This person will be working within the desktop engineering team to answer tickets, patch and troubleshoot workstations on both Windows and Mac devices.
Advanced application and systems troubleshooting, working with vendors for troubleshooting and resolution of escalated issues. Work with other departments to understand and document computing needs. Determine needs and create basic tooling/automation to reduce toil, including operational documentation for tier 1/2 on how to use.
Experience in application packaging, SSO logins, SCCM and Jamf are required
Operationalize manual processes and reduce toil. Create, manage, and update OS deployment automation for physical and virtual deployments. Manage and update back-end IT servers and toolsets to keep them compliant.
Top Skills' Details
1. Must have both Windows and Mac workstation experience (Experience in patching and troubleshooting on Windows and Mac
2. Experience imaging on Windows and Mac devices using Jamf and SCCM
3. Technical writing/Documentation skills to help streamline workflows and processes
4. Needs to be a team player and able to work well with others and take feedback
Contract would be through 5/31 with opportunity to extend
Additional Skills & Qualifications
On site in Jacksonville 5 days a week since they will be shipping laptops and imaging devices as well as answering tickets and helping with Tier 1 and 2 team members
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