Desktop Support Specialist

1 week ago


Jacksonville, Florida, United States TEKsystems Full time
Job Overview

This position is ideal for a technical professional with expertise in Windows and Mac devices, looking to take their career to the next level.

Salary: $85,000 - $110,000 per year, depending on experience

Responsibilities
  • Collaborate with the desktop engineering team to deliver high-quality services and support for employees' computing needs.
  • Analyze and troubleshoot complex issues related to Windows and Mac devices, ensuring timely resolution and minimizing downtime.
  • Work closely with vendors to resolve escalated issues and implement process improvements.
  • Develop and maintain documentation for operational procedures, ensuring seamless handovers between teams.
Requirements
  • Proven experience in application packaging, SSO logins, SCCM, and Jamf.
  • Advanced troubleshooting skills, with ability to analyze and resolve complex technical issues.
  • Excellent communication and teamwork skills, with ability to work effectively with cross-functional teams.
  • Ability to create and manage automation scripts, reducing toil and improving efficiency.
Location

This role is based in Jacksonville, with a requirement to work on-site 5 days a week. The successful candidate will be responsible for shipping laptops, imaging devices, and providing Tier 1 and 2 support to colleagues.



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