Desktop Support Technician

3 months ago


Jacksonville, United States Futran Tech Solutions Pvt. Ltd. Full time
Desktop Support Technician
Jacksonville, FL 32202

Desktop Support Technician Responsibilities:
  • Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
  • Receiving and documenting requests for support.
  • Deciding on the most suitable ways of providing aid.
  • Delivering IT and related assistance upon request, or as you deem suitable.
  • Configuring new desktops, routers, modems, and similar devices.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Provide support on onsite new hire onboarding.
  • Responding to client support requests.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies
Desktop Support Technician Requirements:
  • Experience as a desktop support technician or equivalent.
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Effective time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive.


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