Customer Success Specialist

2 weeks ago


Fresno, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a diligent Customer Success Specialist to join our dynamic team located in Fresno, California. The role is critical in ensuring customer satisfaction and loyalty, offering support through various platforms, and enhancing the value we provide to our customers. This short term contract opportunity is ideal for individuals skilled in handling customer inquiries, learning new technologies, and maintaining a professional approach towards work.

Responsibilities:

• Ensure all service level expectations and standards are met both internally and externally.
• Stay adaptable to new technologies and changing customer needs.
• Provide multi-platform support to customers including Emails, Phones, Chat, and Video.
• Advocate for customer requests and concerns and swiftly resolve issues.
• Communicate the mission and vision to our prospective and existing customers.
• Identify opportunities to add value to customers by offering the right product or service to meet their needs.
• Assist in outbound sales efforts to meet department sales and growth goals.
• Represent the team professionally in the community.
• Keep up-to-date with banking products and services.
• Adhere to the department service level agreements.
• Onboard new customers via Web Banking applications.
• Suggest and implement approved techniques to enhance current department procedures and efficiencies.
• Interact with customers, bank personnel, vendors, agencies, etc., to resolve issues.
• Follow up with customer inquiries and provide solutions in a timely manner.
• Assist customers in navigating Web, Mobile Banking, and external services.
• Review reports daily to assist customers and mitigate risk and potential fraud.
• Ensure compliance with all state and federal regulations and internal company policies.• Possess a minimum of 2 years of experience in a customer success role.
• Proficiency in ADP - Financial Services.
• Experience with Avaya CMS.
• Solid computer program skills.
• Familiarity with CRM.
• Knowledge of Epic Software.
• Experience with About Time software.
• Proven track record of answering inbound calls.
• Ability to assist customers effectively and efficiently.
• Experience with benefit functions.
• Understanding of billing functions.

  • Fresno, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert half is currently offering a contract employment opportunity for a Customer Success Specialist in Fresno, California, United States. This role operates within the financial services industry, where the specialist will be engaged in processing customer applications, maintaining accurate customer records, and resolving...


  • Fresno, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Success Specialist in Fresno, California, United States. In this role, you will be responsible for maintaining customer relationships in the banking industry, ensuring all service level expectations and standards are met. This role is part of a dynamic team, and you will be working in a fast-paced...


  • Fresno, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Success Specialist in Fresno, California. This role is crucial in the banking industry, where you will be responsible for maintaining customer satisfaction and ensuring a smooth customer experience. Your key responsibilities will include:• Ensuring all...


  • Fresno, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Success Specialist in Fresno, California. In this role, you will be a part of the financial services industry, helping customers navigate through various banking products and services. You will be responsible for providing support to customers through...


  • Fresno, California, United States Westpeak Consultants Full time

    Job DescriptionThe Wireless Customer Success Representative plays a pivotal role in delivering exceptional customer experiences. This involves directly engaging with customers to communicate product and service information, addressing inquiries and concerns, and facilitating the sign-up or enrollment process.As a key member of our team, you will be...


  • Fresno, California, United States FieldClock Full time

    Job OverviewFieldClock is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our top-tier customers, ensuring they are maximizing their FieldClock features and receiving continuous training and support.Key...


  • Fresno, United States TireHub LLC Full time

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages inc Customer Service, Customer Service Specialist, Specialist, Retail, Automotive, Service


  • Fresno, United States Pacific Clinics Full time

    Working within the vision, mission and philosophy of the agency, the Customer Service Specialist is responsible for processing and completing internal and external referrals, acts as primary liaison between external agencies and internal agency depar Customer Service, Behavioral Health, Specialist, Program Manager, High School, Social Services, Healthcare,...


  • Fresno, United States The Sherwin-Williams Company Full time

    This PART-TIME position, paying $17.00/hour, is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...


  • Fresno, California, United States Sherwin-Williams Full time

    Customer Service SpecialistThis part-time position, paying $17.00/hour, is essential to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs and answer their questions about Sherwin-Williams products.Key Responsibilities:Provide exceptional customer service to...


  • Fresno, CA, United States Aces Global, Inc. Full time

    The Customer Acquisition Specialist is responsible for new customer acquisition campaigns across the local Fresno area. They will develop and execute in-field, residential advertising strategies to drive revenue. Success in this role requires market-driven advertisement and sales development capability and intuition regarding consumer preferences. This role...


  • Fresno, California, United States Hinderliter de Llamas & Associates Full time

    Job SummaryWe are seeking a detail-oriented and customer-focused individual to join our team as a Tax Software Customer Support Specialist. This role will involve providing exceptional customer service to taxpayers, businesses, and the public, primarily via phone and email.Key ResponsibilitiesProcess and review tax returns, forms, applications, and payments...


  • Fresno, California, United States EFCO Corp Full time

    About this Role:We are seeking a driven and construction-minded individual to join our team as a Territory Development Specialist. Our company, EFCO Corp, has 90 years of experience providing safe, reliable, and cost-efficient concrete formwork solutions. As a Territory Development Specialist, you will be responsible for establishing long-term relationships...


  • Fresno, United States HdL Companies Full time

    Company OverviewThe HdL Companies help cities, counties, and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector,...


  • Fresno, California, United States ABM Industries Full time

    **Overview**A Sales & Product Specialist is a crucial role at ABM Industries, responsible for merchandising, stocking, and rotating bread and cake products on a company-assigned restock route at various retail partners. This individual must adhere to the stop sequence and established service times to drive efficiency and ensure continued customer...


  • Fresno, California, United States Hinderliter de Llamas & Associates Full time

    Job Summary:We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service and Tax Operations Specialist. In this role, you will be responsible for providing exceptional customer service and accurate data entry while working with local tax collection and administration services for jurisdictions in multiple states....


  • Fresno, California, United States HdL Companies Full time

    About HdL CompaniesHdL Companies is a leading provider of research and discovery services, financial and economic analysis, and software solutions for local governments. Our team of professionals leverages cutting-edge technology to help cities, counties, and special districts maximize revenues and improve operations.Job SummaryWe are seeking a highly...


  • Fresno, California, United States GTL Full time

    Telecommunications Systems Specialist**Overview of the Role**As a Telecommunications Systems Specialist with ViaPath, you will play a crucial part in ensuring the smooth operation of our telecommunication services. Reporting directly to the Field Service Manager, you will work independently and with minimal supervision to provide top-notch service to our...


  • Fresno, California, United States OnePoint Human Capital Management Full time

    About Us:OnePoint Human Capital Management is a leading provider of human capital management software for mid-sized employers.We are seeking a detail-oriented professional to provide exceptional service to our customers.The Payroll Tax Specialist will be responsible for conducting detailed payroll tax research, planning, and preparation under the supervision...


  • Fresno, California, United States Infobase Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Client Support Specialist to join our team at Infobase. This role plays a crucial part in ensuring the timely and accurate fulfillment of client deliverables across multiple departments.Key ResponsibilitiesCollaborate closely with the customer success team to ensure timely client outreach and...