Telecommunications Systems Specialist
4 weeks ago
**Overview of the Role**
As a Telecommunications Systems Specialist with ViaPath, you will play a crucial part in ensuring the smooth operation of our telecommunication services. Reporting directly to the Field Service Manager, you will work independently and with minimal supervision to provide top-notch service to our customers.
**Key Responsibilities**
- Serve as a liaison between ViaPath and customers, embodying our commitment to "Service Excellence"
- Ensure seamless service delivery for all ViaPath products at designated customer sites, providing assistance whenever needed
- Effectively prioritize and plan service calls to meet customer needs
- Maintain open lines of communication with customers regarding service call updates
- Escalate issues promptly when necessary
- Develop and maintain positive relationships with customers through professional interactions
- Serve as the primary point of contact for FACILITY staff regarding customer account issues
- Perform routine maintenance tasks such as replacing hardware and network components, as well as basic troubleshooting
- Administer kiosk services, handle bill/paper jams, and deposit funds at designated financial institutions
- Conduct thorough troubleshooting, including identifying problems, collecting data, and drawing valid conclusions
- Troubleshoot wiring issues, including tracing and repairing damaged wiring
- Participate in special projects as assigned by the Field Service Manager
**Requirements and Qualifications**
To be successful in this role, you will need:
- A high school diploma or equivalent
- At least 2-4 years of experience in a related field
- Excellent problem-solving skills, including the ability to define problems, collect data, and draw valid conclusions
- Proficiency in Windows OS, MS Office, and other relevant software
- Familiarity with telephony and networking, including copper, CAT 5/6, and fiber optic wiring
- Knowledge of wiring color codes and data cabling fabrication
- Ability to lift up to 10 pounds frequently and up to 100 pounds with assistance occasionally
- A valid driver's license, with a willingness and ability to travel to various customer sites daily, potentially including overnight trips
- Strong communication and interpersonal skills, with a focus on maintaining a positive work environment
**Compensation and Benefits**
The estimated salary range for this position is $65,000 - $85,000 per year, depending on location and experience. Benefits include comprehensive health insurance, a retirement plan, and opportunities for professional growth and development.
**Location**
This role is based in [location], with a focus on serving customers in a geographically assigned territory. The ability to travel to various customer sites daily, potentially including overnight trips, is required.
**Security Clearance**
As a Telecommunications Systems Specialist with ViaPath, you will work in a secure environment with access to government agencies, jails, and prisons. Maintaining stringent security guidelines at all times is essential.
**Overtime and Callouts**
Scheduled and/or unscheduled overtime work and callouts are expected. The ability to work effectively in a fast-paced environment, with a focus on providing exceptional service to customers, is crucial.
**Join Our Team**
If you are a motivated and detail-oriented individual with a passion for telecommunications and customer service, we encourage you to apply for this exciting opportunity. By joining our team, you will be part of a dynamic and growing organization committed to delivering exceptional service to our customers.
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