Wireless Customer Success Specialist

4 weeks ago


Fresno, California, United States Westpeak Consultants Full time
Job Description

The Wireless Customer Success Representative plays a pivotal role in delivering exceptional customer experiences. This involves directly engaging with customers to communicate product and service information, addressing inquiries and concerns, and facilitating the sign-up or enrollment process.

As a key member of our team, you will be responsible for building rapport and establishing relationships with diverse customer groups. Your primary objective will be to leverage your customer service expertise and energetic personality to provide a personalized and solutions-focused experience.

Key Responsibilities:

  • Provide accurate product and service information to customers
  • Consult with customers to understand their needs and preferences, offering tailored recommendations
  • Develop and maintain relationships with new customers
  • Address customer inquiries and concerns in a timely and efficient manner
  • Overcome objections and ensure customer satisfaction
  • Collect and relay customer feedback to improve the customer experience
  • Participate in daily meetings and training sessions to enhance product knowledge and customer service skills

Requirements:

  • 1-3 years of experience in sales, customer service, or client relations
  • Solution-oriented mindset with excellent communication and negotiation skills
  • Ability to work independently and as part of a team
  • Strong time management, prioritization, and organization skills

At Westpeak Consultants, we are committed to delivering a customer-centric experience that sets us apart from the competition. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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