Customer Service Representative

1 month ago

Battle Creek, United States TEKsystems Full time
Job DescriptionJob Description

Description:

Core Hours: Monday through Friday 8am to 5pm with a 1 hour lunch

Fully on-site position since it's face to face customer service:

Responsibilities

•Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients

•The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls

•Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor

•Customer Service Specialists should educate Patients of their financial responsibility when applicable

•Develop and maintain a working knowledge of current products and services offered by the company

•Answer all calls and emails in a timely manner, in adherence to their goals

•Document all call information according to standard operating procedures

•Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

•Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary

•Review all required documentation to ensure accuracy

•Accurately process, verify, and/or submit documentation and orders

•Complete insurance verification to determine the patient’s eligibility, coverage, co-insurance, and deductibles

•Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

•Must be able to navigate through multiple online EMR systems to obtain applicable documentation

•Enter and review all pertinent information in EMR system including authorizations and expiration dates

•Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies

•Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered

•Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process

•Meet quality assurance requirements and other key performance metrics

•Facilitate resolution of customer complaints and problem-solving

•Pays attention to detail and has excellent organizational skills

•Actively listens to patients and handles stressful situations with compassion and empathy

•Flexible with the actual work and the hours of operation

•Utilize company-provided tools to maintain quality

Skills:

Customer service, medical insurance, medical terminology, durable medical equipment, insurance, Customer support

Top Skills Details:

Customer service,medical insurance,medical terminology,durable medical equipment,insurance

Additional Skills & Qualifications:

MUST HAVE:

- some type of healthcare experience is required Preferably for a DME company, doctor's office, healthcare call center or worked as a medical assistant. 1 to 3 years preferred

- must be familiar with healthcare insurance. They don't have the time to train as this is a very busy office.

- Experience working/consulting one on one with a customer

- Professional phone and in-person presence

- Ability to understand technical equipment/attention to detail

- Level of empathy and patience working with customers

- familiarity and usage of MS office suite

NICE TO HAVE:

- Medical or clinical background

- Knowledge of HIPPA laws

- Insurance knowledge

- Knowledge of medical lingo

- Someone pursuing a degree in Respiratory Therapy

- EPIC or BrightTree software experience

SOFT SKILLS:

- ability to resolve conflict and de-escalate situations. Ask for examples

- thick skin as some customers are very upset

- patience they are dealing with older patients who need more assistance then others

Experience Level:

Entry Level

send resume' to kvanduren @teksystems.com

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Customer Service Representative

    7 months ago

    Battle Creek, United States Trillium Staffing Full time

    Now hiring Customer Service Representatives in Battle Creek! Trillium Staffing has an opening for a highly motivated Customer Service Representative for our client in Battle Creek, Michigan. The responsibilities of the Customer Service Representative include, but are not limited to: •Develop and maintain selling relationships at key customers and target...

  • Customer Service Representative

    3 weeks ago

    Battle Creek, Michigan, United States TownePlace Suites by Marriott Full time

    Job Title:Customer Service RepresentativeAbout Us:TownePlace Suites by Marriott is a leading provider of extended-stay accommodations. Our commitment to excellence and exceptional customer service has made us a preferred choice for travelers.Job Summary:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a...

  • Customer Service Representative

    7 months ago

    Battle Creek, United States U-Haul Full time

    Location: 5740 Beckley Rd, Battle Creek, Michigan 49015 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States Great Lakes Ace Hardware Full time

    Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales goals.About the Job:As a Cashier, you will be the face of our store, interacting with...

  • Customer Service Representative

    5 days ago

    Battle Creek, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team within the manufacturing industry, based in Battle Creek, Michigan. In this role, you will be primarily engaged in providing exceptional customer support, managing customer inquiries, and maintaining customer satisfaction. This role offers a contract to...

  • Branch Customer Service Representative

    4 weeks ago

    Battle Creek, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us!Branch Offices house travel, membership,...

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States Qualified Staffing Full time

    Job OverviewQualified Staffing is seeking skilled Customer Service Representatives to join our team in Calhoun, GA.CompensationThe successful candidate can expect a competitive hourly rate of $15.00 per hour, with a flexible schedule that allows for 6-7 hours of work per day, Monday through Friday.Job ResponsibilitiesWe are looking for candidates who possess...

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States Ignite Credit Union Full time

    At Ignite Credit Union, we strive to provide exceptional service to our members. As a Float Member Service Representative, you will be the face of our organization, ensuring that every interaction is positive and memorable.The ideal candidate will possess excellent communication skills, a warm smile, and a passion for helping others. If you are a people...

  • Customer Service Representative

    1 month ago

    Battle Creek, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:Core Hours: Monday through Friday 8am to 5pm with a 1 hour lunchFully on-site position since it's face to face customer service:Job Duties:Responsibilities•Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients•The...

  • Customer Service Representative

    8 hours ago

    Battle Creek, Michigan, United States Great Lakes Ace Hardware Full time

    Company OverviewGreat Lakes Ace Hardware is a leading retailer of hardware and home improvement products. Our team is dedicated to providing exceptional customer service and ensuring that our customers have a positive shopping experience.

  • Customer Service Representative

    2 weeks ago

    Battle Creek, Michigan, United States Ignite Credit Union Full time

    We are seeking a highly skilled Customer Service Representative to join our team as a Member Experience Specialist. In this role, you will provide exceptional service to members and potential members, ensuring their needs are met with accuracy and efficiency.Key Responsibilities:Provide informed, prompt, accurate, and courteous service to all members.Carry...

  • Branch Customer Service Representative

    5 months ago

    Battle Creek, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...

  • Branch Customer Service Representative

    1 week ago

    Battle Creek, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...

  • Customer Service Representative

    4 days ago

    Battle Ground, Washington, United States Wal-Mart Stores , Inc. Full time

    As a valued member of our team, you will play a key role in delivering exceptional customer experiences at Walmart. This exciting opportunity is for a Customer Service Representative to join our front-end team, working closely with customers and colleagues to ensure seamless transactions and outstanding service.About the RoleThis position involves operating...

  • Sales and Service Representative

    4 weeks ago

    Battle Creek, Michigan, United States Staples Full time

    **About the Role**As a Sales and Service Representative at Staples, you will provide exceptional customer service to our customers, helping them find products that meet their needs. You will work collaboratively with other team members to achieve sales and customer satisfaction goals, while also being flexible and adaptable in a fast-paced retail...

  • Customer Service Insurance Agent

    2 days ago

    Battle Creek, Michigan, United States Allen Harmon Insurance Agency Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Allen Harmon Insurance Agency. The ideal candidate will have excellent communication skills, be able to multitask effectively, and possess a strong understanding of personal and commercial insurance policies.

  • Insurance Service Representative

    4 days ago

    Battle Creek, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Join America‘s most trusted brand with over 100 years of service.Why Choose AAA The Auto Club Group (ACG)Established brand that has been around for over 100 years. Our members know and trust...

  • Customer Service Representative

    6 days ago

    Queen Creek, United States Classic Collision Full time

    Customer Service RepresentativeClassic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...

  • Customer Service Representative

    3 days ago

    Queen Creek, United States Classic Collision Full time

    Customer Service RepresentativeClassic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...

  • Customer Service Representative

    2 weeks ago

    Goose Creek, United States Circle K Full time

    Circle K - 100 Stephanie Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...