Customer Service Representative

4 days ago

Queen Creek, United States Classic Collision Full time
Customer Service Representative

Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

We look forward to you joining our team

Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.

Responsibilities

  • Answering inbound calls
  • Making outbound calls
  • Gathering and confirming information used for scheduling.
  • Establishing rapport and showing empathy to customers.
  • Entering information into a database (CCC)
  • De-escalation of angry and/irate customers.
  • Offering suggestions that can improve Standard Operating Procedures.
  • Communicating with internal and external customers by phone and email.
  • Multi-tasking between different job functions.
  • Taking on additional responsibilities as needed.

Qualifications

High School Diploma and/or GED preferred.

Collision experience (CSR, Receptionist, Insurance Agent) preferably in a high volume inbound and outbound environment with data entry during calls. Ability to multi-task in a fast-paced environment, attention to detail, excellent communication skills; oral, verbal, written and listening, excellent attendance and punctuality, Strong Computer Skills: CCC, Web based applications, Google Maps Type 30wpm Ability to adapt to an ever changing, growing business environment. As an important member of our team, you will work with other customer service professionals both internal and external to deliver superior service to our clients. This opportunity provides endless potential for professional development and growth. Bi-lingual speaking skills a plus

Behaviors/Competencies:

Integrity-Respect and accountability at every level and every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention

Innovation-Develops and displays innovative approaches and ideas to our business

Teamwork-Contributes to building a positive team spirit andsupports everyone's efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please

e-mail . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

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