Current jobs related to Customer Service Representative - Battle Creek - TEKsystems
-
Battle Creek, Michigan, United States Gordon Food Service Full timeJoin Our Team as a Customer Service RepresentativeGordon Food Service is seeking a skilled Customer Service Representative to join our team in Battle Creek, MI. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, including answering questions, assisting with purchases, and resolving any...
-
Customer Service Representative
1 week ago
Battle Creek, Michigan, United States Great Lakes Ace Hardware Full timeCustomer Service Representative Job DescriptionAs a Customer Service Representative at Great Lakes Ace Hardware, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our clients.The estimated annual salary for this position is around $24,960 based on an 20-hour workweek and $12 per hour. We...
-
Customer Service Representative
4 weeks ago
Battle Creek, Michigan, United States TownePlace Suites by Marriott Full timeJob Title:Customer Service RepresentativeAbout Us:TownePlace Suites by Marriott is a leading provider of extended-stay accommodations. Our commitment to excellence and exceptional customer service has made us a preferred choice for travelers.Job Summary:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a...
-
Customer Service Representative
7 months ago
Battle Creek, United States U-Haul Full timeLocation: 5740 Beckley Rd, Battle Creek, Michigan 49015 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
3 weeks ago
Battle Creek, Michigan, United States Great Lakes Ace Hardware Full timeJob Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales goals.About the Job:As a Cashier, you will be the face of our store, interacting with...
-
Customer Service Representative
2 weeks ago
Battle Creek, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team within the manufacturing industry, based in Battle Creek, Michigan. In this role, you will be primarily engaged in providing exceptional customer support, managing customer inquiries, and maintaining customer satisfaction. This role offers a contract to...
-
Branch Customer Service Representative
1 month ago
Battle Creek, United States The Auto Club Group Full timeIt‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us!Branch Offices house travel, membership,...
-
Customer Service Representative
3 weeks ago
Battle Creek, Michigan, United States Qualified Staffing Full timeJob OverviewQualified Staffing is seeking skilled Customer Service Representatives to join our team in Calhoun, GA.CompensationThe successful candidate can expect a competitive hourly rate of $15.00 per hour, with a flexible schedule that allows for 6-7 hours of work per day, Monday through Friday.Job ResponsibilitiesWe are looking for candidates who possess...
-
Customer Service Representative
3 weeks ago
Battle Creek, Michigan, United States Ignite Credit Union Full timeAt Ignite Credit Union, we strive to provide exceptional service to our members. As a Float Member Service Representative, you will be the face of our organization, ensuring that every interaction is positive and memorable.The ideal candidate will possess excellent communication skills, a warm smile, and a passion for helping others. If you are a people...
-
Customer Service Ambassador
1 week ago
Battle Creek, Michigan, United States Family Dollar Full timeCustomer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Family Dollar is seeking a skilled Customer Service Representative to join our team in NE, USA.Job Summary:Provide top-notch service to customers, ensuring their satisfaction and loyalty.Greet customers warmly and assist them in selecting merchandise that...
-
Customer Service Representative
1 week ago
Battle Creek, Michigan, United States Great Lakes Ace Hardware Full timeCompany OverviewGreat Lakes Ace Hardware is a leading retailer of hardware and home improvement products. Our team is dedicated to providing exceptional customer service and ensuring that our customers have a positive shopping experience.
-
Customer Service Representative
4 weeks ago
Battle Creek, Michigan, United States Ignite Credit Union Full timeWe are seeking a highly skilled Customer Service Representative to join our team as a Member Experience Specialist. In this role, you will provide exceptional service to members and potential members, ensuring their needs are met with accuracy and efficiency.Key Responsibilities:Provide informed, prompt, accurate, and courteous service to all members.Carry...
-
Customer Service Representative
1 week ago
Battle Creek, Michigan, United States CVS Health Full timeAbout the JobThe Seasonal Retail Store Associate position is a limited-time opportunity that requires working independently and as part of a team to positively impact the lives of others. You will provide differentiated customer service by anticipating needs, demonstrating compassion, and actively resolving potential issues.
-
Branch Customer Service Representative
5 months ago
Battle Creek, United States The Auto Club Group Full timeIt's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...
-
Branch Customer Service Representative
3 weeks ago
Battle Creek, United States The Auto Club Group Full timeIt's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...
-
Customer Service Representative
2 weeks ago
Battle Ground, Washington, United States Wal-Mart Stores , Inc. Full timeAs a valued member of our team, you will play a key role in delivering exceptional customer experiences at Walmart. This exciting opportunity is for a Customer Service Representative to join our front-end team, working closely with customers and colleagues to ensure seamless transactions and outstanding service.About the RoleThis position involves operating...
-
Customer Service Insurance Agent
2 weeks ago
Battle Creek, Michigan, United States Allen Harmon Insurance Agency Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Allen Harmon Insurance Agency. The ideal candidate will have excellent communication skills, be able to multitask effectively, and possess a strong understanding of personal and commercial insurance policies.
-
Customer Service Representative
2 days ago
Battle Ground, Washington, United States Village Mart Chevron Full timeVillage Mart Chevron is looking for a Customer Service Representative to provide top-notch customer experiences. This role involves operating the point of sale system, managing cash drawers, and performing various tasks to maintain a clean and safe store environment.ResponsibilitiesOur ideal candidate will have a strong work ethic, excellent communication...
-
Sales and Customer Service Representative
1 week ago
Battle Creek, Michigan, United States GPM Investments Full timeResponsibilitiesGreet customers in a friendly and welcoming manner, creating a positive first impression of our store.Ring up customer sales using an electronic cash register, ensuring accurate transactions and maintaining a high level of customer satisfaction.Assist with shift change by counting money in the cash drawer at the beginning and end of each...
-
Customer Service Representative
3 days ago
Alum Creek, West Virginia, United States Community Trust Bank Full time**Job Title:** Customer Service Representative**About Us:** Community Trust Bank is a trusted financial institution dedicated to providing exceptional customer service and delivering high-quality banking products. We are currently seeking a skilled Customer Service Representative to join our team.**Job Summary:We are looking for a detail-oriented and...
Customer Service Representative
1 month ago
Description:
Core Hours: Monday through Friday 8am to 5pm with a 1 hour lunch
Fully on-site position since it's face to face customer service:
Job Duties:
Responsibilities
•Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients
•The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls
•Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor
•Customer Service Specialists should educate Patients of their financial responsibility when applicable
•Develop and maintain a working knowledge of current products and services offered by the company
•Answer all calls and emails in a timely manner, in adherence to their goals
•Document all call information according to standard operating procedures
•Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
•Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary
•Review all required documentation to ensure accuracy
•Accurately process, verify, and/or submit documentation and orders
•Complete insurance verification to determine the patient’s eligibility, coverage, co-insurance, and deductibles
•Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
•Must be able to navigate through multiple online EMR systems to obtain applicable documentation
•Enter and review all pertinent information in EMR system including authorizations and expiration dates
•Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
•Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
•Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process
•Meet quality assurance requirements and other key performance metrics
•Facilitate resolution of customer complaints and problem-solving
•Pays attention to detail and has excellent organizational skills
•Actively listens to patients and handles stressful situations with compassion and empathy
•Flexible with the actual work and the hours of operation
•Utilize company-provided tools to maintain quality
Skills:
Customer service, medical insurance, medical terminology, durable medical equipment, insurance, Customer support
Top Skills Details:
Customer service,medical insurance,medical terminology,durable medical equipment,insurance
Additional Skills & Qualifications:
MUST HAVE:
- some type of healthcare experience is required Preferably for a DME company, doctor's office, healthcare call center or worked as a medical assistant. 1 to 3 years preferred
- must be familiar with healthcare insurance. They don't have the time to train as this is a very busy office.
- Experience working/consulting one on one with a customer
- Professional phone and in-person presence
- Ability to understand technical equipment/attention to detail
- Level of empathy and patience working with customers
- familiarity and usage of MS office suite
NICE TO HAVE:
- Medical or clinical background
- Knowledge of HIPPA laws
- Insurance knowledge
- Knowledge of medical lingo
- Someone pursuing a degree in Respiratory Therapy
- EPIC or BrightTree software experience
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
