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Administrative Assistant

2 months ago

Richmond, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking an Administrative Assistant for our operations in the Motor Freight Forwarding industry, based in Richmond, Virginia, United States. This role offers a contract to hire employment opportunity and involves a range of administrative and office support duties. You will be a critical component in maintaining efficient office operations, providing support to other staff, and ensuring high levels of customer service.

Responsibilities:

• Handling incoming telephone calls, efficiently directing them to the appropriate party.
• Welcoming and directing visitors in a professional manner.
• Undertaking word processing tasks, filing, and faxing documents.
• Assisting other team members with various projects as needed.
• Managing appointments and schedules to ensure smooth office operations.
• Maintaining and updating customer credit records.
• Handling email correspondence and ensuring prompt responses to inquiries.
• Utilizing Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) for various tasks.
• Processing customer credit applications accurately.
• Balancing inbound and outbound calls to meet customer service standards.• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
• Experience in handling inbound and outbound calls
• Strong customer service skills, with the ability to handle and resolve customer inquiries and complaints
• Excellent data entry skills, ensuring accurate and efficient input of information into systems
• Experience in managing email correspondence, ensuring timely response to inquiries and maintaining professional communication
• Ability to schedule appointments, managing calendars effectively to avoid overlaps or conflicts
• Strong organizational skills, with the ability to multitask and prioritize tasks effectively
• Excellent communication skills, both written and verbal, ensuring clear and effective communication with team members and customers
• Ability to work collaboratively within a team, contributing to a positive and productive work environment
• Experience in the Motor Freight Forwarder industry is desirable but not required.