Bilingual Spanish Customer Service Representative
1 month ago
We are searching for a Bilingual Spanish Customer Service Representative to become a part of our team based in Delray Beach, Florida, United States. This role offers a contract to hire employment opportunity and requires skills in Call Center Customer Service, MS Word, and MS Excel.
Responsibilities:
• Handle inbound and outbound phone calls consistently
• Initiate electronic communication via email and/or fax
• Manage documents received (electronically and shipped)
• File accounts and schedule account follow-ups
• Initiate appropriate follow-up actions to seek resolution
• Learn and retain company and dealership processes
• Read, analyze, and interpret general business communication
• Present information effectively and respond to questions from all levels of customer management and associates
• Follow established priorities and meet time-sensitive commitments
• Exhibit excellent multi-tasking skills.
• Bilingual Spanish required
• Previous experience in a customer service role, preferably in a call center environment
• Proficiency in MS Word and MS Excel
• Excellent verbal and written communication skills
• Ability to handle customer queries and complaints in a professional, timely, and respectful manner
• Strong problem-solving skills and the ability to make sound decisions
• Ability to multitask, prioritize, and manage time effectively
• A customer-focused approach with a commitment to providing exceptional customer service
• Ability to work well in a team and build positive relationships with colleagues
• Flexibility to work various shifts, including evenings and weekends, if required
• High school diploma or equivalent required, higher education may be an advantage.
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