Bilingual Spanish Customer Service Representative

1 week ago

Delray Beach, United States Robert Half Full time
Job DescriptionJob Description

We are searching for a Bilingual Spanish Customer Service Representative to become a part of our team based in Delray Beach, Florida, United States. This role offers a contract to hire employment opportunity and requires skills in Call Center Customer Service, MS Word, and MS Excel.


Responsibilities:

• Handle inbound and outbound phone calls consistently

• Initiate electronic communication via email and/or fax

• Manage documents received (electronically and shipped)

• File accounts and schedule account follow-ups

• Initiate appropriate follow-up actions to seek resolution

• Learn and retain company and dealership processes

• Read, analyze, and interpret general business communication

• Present information effectively and respond to questions from all levels of customer management and associates

• Follow established priorities and meet time-sensitive commitments

• Exhibit excellent multi-tasking skills.

• Bilingual Spanish required

• Previous experience in a customer service role, preferably in a call center environment

• Proficiency in MS Word and MS Excel

• Excellent verbal and written communication skills

• Ability to handle customer queries and complaints in a professional, timely, and respectful manner

• Strong problem-solving skills and the ability to make sound decisions

• Ability to multitask, prioritize, and manage time effectively

• A customer-focused approach with a commitment to providing exceptional customer service

• Ability to work well in a team and build positive relationships with colleagues

• Flexibility to work various shifts, including evenings and weekends, if required

• High school diploma or equivalent required, higher education may be an advantage.

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