Patient Access Specialist

3 days ago


Kalamazoo, United States Robert Half Full time
Job DescriptionJob DescriptionWe are inviting applications for the role of a Patient Access Specialist in our healthcare team located in Kalamazoo, Michigan. This role primarily involves handling patient registrations, verifying insurance details, scheduling appointments, and providing exceptional customer service. It's a short-term contract employment opportunity that requires competencies in various healthcare related software and tools.

Responsibilities:

• Accurately and efficiently process patient registrations, ensuring all required information is collected
• Verify patient insurance details to ensure accuracy and facilitate a smooth billing process
• Schedule patient appointments and follow-ups, demonstrating excellent organizational skills
• Provide top-notch customer service, addressing patient inquiries, and resolving issues promptly
• Maintain a positive and optimistic attitude in all interactions with patients and colleagues
• Utilize knowledge of healthcare systems to streamline patient access processes
• Work collaboratively with other healthcare professionals to ensure a seamless patient experience
• Utilize various healthcare related software and tools such as Allscripts, Cerner Technologies, EHR SYSTEM, Epic EMR, Epic Software for operational efficiency
• Efficiently handle tasks related to Answering Inbound Calls, Authorizations, Benefit Functions, Billing Functions, and Clinical Trial Operations
• Ensure accurate maintenance of patient records and monitor customer accounts for any necessary action.• Proficiency in healthcare software such as Allscripts, Cerner Technologies, EHR SYSTEM, Epic EMR, Epic Software
• Experience in answering inbound calls efficiently and professionally
• Ability to handle authorizations, benefit functions, and billing functions accurately
• Familiarity with clinical trial operations and the ability to support them
• Strong interpersonal skills for patient interaction and team collaboration
• Excellent organizational skills to manage patient appointments and records
• Ability to maintain patient confidentiality in accordance with HIPAA guidelines
• Strong problem-solving skills to address patient inquiries and concerns effectively
• Ability to communicate effectively, both verbally and in writing, to patients and healthcare professionals
• Demonstrated ability to adapt to new technologies and software in a healthcare setting.

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