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Patient Access Specialist

2 months ago

Kalamazoo, Michigan, United States Bronson Healthcare Full time
About the Role

We are seeking a skilled Patient Representative to join our team at Bronson Healthcare Group. As a Patient Representative, you will play a critical role in ensuring the efficient and effective flow of patient access needs throughout the organization.

Key Responsibilities
  • Greet and register patients accurately and efficiently.
  • Verify insurance eligibility using online systems.
  • Provide and/or complete required patient forms.
  • Collect and enter payments, following required balancing procedures.
  • Analyze, interpret, and enter physician orders.
  • Scan and index forms.
  • Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
  • Verify insurance for scheduled and urgent emergent patients following guidelines established per payer and obtain authorization based on payer-specific criteria.
  • Accurately complete assigned work queues.
  • Identify financial counseling needs.
  • Maintain confidentiality in verbal, written, and electronic communication.
  • Follow established processes, protocols, and workflows.
  • Take initiative to resolve problems and meet patient needs.
Requirements
  • High school diploma or general education degree (GED) required.
  • Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
  • Previous customer service experience required.
  • Medical Terminology, CPT, and ICD-10 coding strongly preferred.
  • Basic typing at 45 WPM, basic ten-key, and computer skills within a Windows environment.
  • Experience with multiple computer applications/operating systems, and office machines.
  • Knowledge of HIPAA and confidentiality requirements, insurance payer regulations, and requirements, and patient rights.
  • Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
  • Knowledge of the impact of accurate registration has on patient satisfaction.
  • Analytical skills to solve simple to semi-complex problems.
  • Organization, prioritization, and time management skills.
  • Concentrate and pay close attention to detail.
  • Ability to multi-task.
  • Be flexible to facilitate change.
  • Ability to maintain composure in a position that has considerable deadlines, customer contact, and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
Additional Requirements for Cancer Center
  • Associate's degree in a related field, or 2 years of related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
  • Certified Healthcare Access Associate (CHAA) Preferred

Shift: Variable
Time Type: Part-time
Scheduled Weekly Hours: 10
Cost Center: 1202 Patient Access ER (BHG)

Agency Use Policy and Agency Submittal Disclaimer: Bronson Healthcare Group and its affiliates (Bronson) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies (Recruiters) in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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