Patient Access Representative

5 days ago

Kalamazoo, Michigan, United States Bronson Healthcare Full time
Patient Representative Kalamazoo Off Site Part Time

Bronson Healthcare Group is seeking a Patient Representative to join our team in Kalamazoo. As a Patient Representative, you will play a critical role in ensuring the efficient and effective flow of patient access needs throughout the organization.

Responsibilities:
  • Greet and register patients accurately and efficiently.
  • Verify insurance eligibility using online systems.
  • Provide and/or complete required patient forms.
  • Collect and enter payments, following required balancing procedures.
  • Analyze, interpret, and enter physician orders.
  • Scan and index forms.
  • Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
  • Verify insurance for scheduled and urgent emergent patients following guidelines established per payer and obtain authorization based on payer-specific criteria.
  • Accurately complete assigned work queues.
  • Identify financial counseling needs.
  • Maintain confidentiality in verbal, written, and electronic communication.
  • Follow established processes, protocols, and workflows.
  • Take initiative to resolve problems and meet patient needs.
Requirements:
  • High school diploma or general education degree (GED) required.
  • Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
  • Previous customer service experience required.
  • Medical Terminology, CPT, and ICD-10 coding strongly preferred.
  • Basic typing at 45 WPM, basic ten-key, and computer skills within a Windows environment.
  • Experience with multiple computer applications/operating systems, and office machines.
  • Knowledge of HIPAA and confidentiality requirements, insurance payer regulations, and requirements, and patient rights.
  • Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
  • Knowledge of the impact of accurate registration has on patient satisfaction.
  • Analytical skills to solve simple to semi-complex problems.
  • Organization, prioritization, and time management skills.
  • Concentrate and pay close attention to detail.
  • Ability to multi-task.
  • Be flexible to facilitate change.
  • Ability to maintain composure in a position that has considerable deadlines, customer contact, and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
Working Conditions:

The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Location:

BHG Bronson Healthcare Group

Shift:

First Shift

Time Type:

Part time

Scheduled Weekly Hours:

25

Cost Center:

1201 Patient Access OP Registration (BHG)

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