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Patient Access Specialist

2 months ago

Kalamazoo, Michigan, United States Bronson Healthcare Full time
About the Role

We are seeking a skilled Patient Representative to join our team at Bronson Healthcare Group. As a Patient Representative, you will play a critical role in ensuring the efficient and effective flow of patient access needs throughout the organization.

Key Responsibilities
  • Greet and register patients accurately and efficiently.
  • Verify insurance eligibility using online systems.
  • Provide and/or complete required patient forms.
  • Collect and enter payments, following required balancing procedures.
  • Analyze, interpret, and enter physician orders.
  • Scan and index forms.
  • Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
  • Verify insurance for scheduled and urgent emergent patients following guidelines established per payer and obtain authorization based on payer-specific criteria.
  • Accurately complete assigned work queues.
  • Identify financial counseling needs.
  • Maintain confidentiality in verbal, written, and electronic communication.
  • Follow established processes, protocols, and workflows.
  • Take initiative to resolve problems and meet patient needs.
Requirements
  • High school diploma or general education degree (GED) required.
  • Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
  • Previous customer service experience required.
  • Medical Terminology, CPT, and ICD-10 coding strongly preferred.
  • Basic typing at 45 WPM, basic ten-key, and computer skills within a Windows environment.
  • Experience with multiple computer applications/operating systems, and office machines.
  • Knowledge of HIPAA and confidentiality requirements, insurance payer regulations, and requirements, and patient rights.
  • Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
  • Knowledge of the impact of accurate registration has on patient satisfaction.
  • Analytical skills to solve simple to semi-complex problems.
  • Organization, prioritization, and time management skills.
  • Concentrate and pay close attention to detail.
  • Ability to multi-task.
  • Be flexible to facilitate change.
  • Ability to maintain composure in a position that has considerable deadlines, customer contact, and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
Additional Requirements for Cancer Center
  • Associate's degree in a related field, or 2 years of related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
  • Certified Healthcare Access Associate (CHAA) preferred.
Work Environment

This is a part-time position with a variable schedule. The successful candidate will work in a team environment and be responsible for the safety and security of designated areas. The position requires the ability to multi-task, work under pressure, and maintain confidentiality.

What We Offer

Bronson Healthcare Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.