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Patient Access Representative
2 months ago
Bronson Healthcare Group is seeking a skilled Patient Representative to join our team in the Emergency Department at Lakeview. As a Patient Representative, you will play a critical role in ensuring the efficient and effective flow of patient access needs throughout the organization.
Key Responsibilities:- Greet and register patients accurately and efficiently
- Verify insurance eligibility using online systems
- Provide and/or complete required patient forms
- Collect and enter payments, following required balancing procedures
- Analyze, interpret, and enter physician orders
- Scan and index forms
- Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments
- Verify insurance for scheduled and urgent emergent patients following guidelines established per payer and obtain authorization based on payer-specific criteria
- Accurately complete assigned work queues
- Identify financial counseling needs
- Maintain confidentiality in verbal, written, and electronic communication
- Follow established processes, protocols, and workflows
- Take initiative to resolve problems and meet patient needs
- High school diploma or general education degree (GED) required
- Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility
- Previous customer service experience required
- Medical Terminology, CPT, and ICD-10 coding strongly preferred
- Basic typing at 45 WPM, basic ten-key, and computer skills within a Windows environment
- Experience with multiple computer applications/operating systems, and office machines
- Knowledge of HIPAA and confidentiality requirements, insurance payer regulations, and requirements, and patient rights
- Knowledge of revenue cycle components and his/her role in the ability to impact the overall process
- Knowledge of the impact of accurate registration has on patient satisfaction
- Analytical skills to solve simple to semi-complex problems
- Organization, prioritization, and time management skills
- Concentrate and pay close attention to detail
- Ability to multi-task
- Be flexible to facilitate change
- Ability to maintain composure in a position that has considerable deadlines, customer contact, and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines
The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time.
Bronson Healthcare Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
