Service Desk Manager
1 month ago
Insight Global's client is looking to bring on a Service Desk/Endpoint Services Manager. This role manages the day-to-day operations of the Service Desk and Endpoint Services teams to ensure users receive the support they require and system administration of all endpoint devices, including hardware and software. You will be responsible for managing a team of 9 Level One support, located in Evanston and India. Responsible for ensuring all requests to the Service Desk are responded to within service level agreements, issues are address in a timely fashion and develop the skills and abilities of the team members. The team is currently assisting with the migration from on-prem Jira to ServiceNow. The team is looking for someone to push this project across the finish line and ensure they are assisting with incident set up and service request management. You will assist the team with setting priorities, thinking in a broader scope to improve service to customers, and constantly looking at backlog to ensure requests are moving through the service desk team.
Requirements:
- Bachelor's degree in computer science, information systems, etc. or equivalent work experience
- 3-5 years of experience with ServiceNow, specifically incident set up and service request management
- 3 years of working experience in the ITIL Framework, pertaining to incident, problem, change, asset, and service level management
- 7 years working with:
- Windows Operating Systems (10/11)
- MacBooks with iOS (Catalina and above)
- Microsoft Office 365 (Word, Excel, Teams, PowerPoint, Outlook, OneDrive, etc.)
- Adobe Creative Cloud 6.0 (Acrobat, Photoshop, Illustrator, InDesign)
- Microsoft AVD (Azure Virtual Desktop)
- SCCM & InTune
- Desktop Patch Management
- Software/operating system update packaging and deployment
- Experience managing and onsite & remote team
Plusses:
- Experience migrating from on-prem Jira to ServiceNow
-
Front Desk Assistant
3 weeks ago
Evanston, United States Addison Group Full timeJob Title: Front Desk Administrative AssistantLocation (city, state):Evanston, ILIndustry: Professional ServicesPay: $20–$22/hourAbout Our Client:Addison Group is partnering with a prominent consulting firm that values professionalism, collaboration, and career development. This opportunity allows candidates to work with a supportive administrative team...
-
Front Desk Concierge Specialist
3 weeks ago
Evanston, Illinois, United States Hilton Hotels Corporation Full timeJob OverviewWe are looking for a detail-oriented and customer-focused Guest Service Agent to join our front desk team at Hilton Hotels.Key Skills and QualificationsExcellent communication and interpersonal skills.Able to work in a fast-paced environment and multitask effectively.Familiarity with hotel operations and software systems.BenefitsWe offer a...
-
Guest Service Representative
4 months ago
Evanston, United States Schulte Companies Full timeSchulte Companies - 1625 Hinman Avenue [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...
-
SW: Circulation Desk Assistant
20 hours ago
Evanston, United States Garrett-Evangelical Theological Seminary Full timePosition Summary: The Circulation Desk Assistant will perform basic circulation activities which includes checking out and checking in books and laptops, assisting patrons with reserve materials, and enforcement of library policies (security, borrowing, noise levels, disruptions). The Assistant will keep all Reserve books in call number order and place all...
-
Quantitative Desk Analyst
4 weeks ago
Evanston, United States Magnetar Full timeAbout MagnetarMagnetar is a leading, global alternative asset manager with over $17.4B AUM as of September 30, 2024. Grounded in nearly two decades of investing experience, we focus on delivering positive outcomes for our investors by seeking to generate consistent performance across a variety of market conditions through our core businesses: Alternative...
-
Guest Service Agent
2 weeks ago
Evanston, United States Hilton Hotels & Resorts Full timeAs a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be re Guest Service, Agent, Guest, Service, Office, Hospitality, Retail
-
Guest Service Agent
3 weeks ago
Evanston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B7YX [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Ambassador
3 weeks ago
Evanston, Illinois, United States Schulte Companies Full timeOverview: Schulte Companies seeks a skilled Guest Service Representative to provide exceptional customer experience at our establishment. This role involves greeting guests, handling inquiries and complaints, processing reservations and check-ins, and maintaining the cleanliness of lobby areas.Salary Range: $40,000 - $60,000 per year, depending on...
-
Guest Service Representative
3 weeks ago
Evanston, United States Schulte Full timeCollegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate by Hilton Evanston and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and...
-
Assistant Hotel General Manager
2 weeks ago
Evanston, United States Gecko Hospitality Full time $58,000 - $65,000Job Title: Hotel Assistant General Manager Location:Oakbrook Terrace, IL Salary:$55K - $60K Position Overview:Take on a key leadership role as Hotel Assistant General Manager, where your expertise in operations and people management will be instrumental in delivering outstanding guest experiences and ensuring the property runs smoothly. This position...
-
Environmental Services Manager
3 months ago
Evanston, Illinois, United States Aramark Full timeAbout the RoleAramark is seeking an experienced Environmental Services Manager to lead our EVS team at Evanston Hospital. As a key member of our operations team, you will be responsible for developing and executing facility solutions to ensure all health and safety standards are met.Key ResponsibilitiesLeadership: Overall ownership and accountability of...
-
Clinical Services Manager
1 week ago
Evanston, Wyoming, United States Evanston Regional Full timeWe are looking for a highly qualified Clinical Services Manager to oversee the delivery of speech therapy services at Evanston Regional. As a Clinical Services Manager, you will evaluate speech and language skills as related to educational, medical, social, and psychological factors.The ideal candidate will have a strong background in speech-language...
-
Automotive Sales Manager
4 weeks ago
Evanston, United States City Auto Group Full time1033 Chicago Ave., Evanston, IL 60202Automotive Sales Manager Required: Auto Sales Manager Experience$140,000+ Income Potential!Excellent Benefits!The CITY AUTO GROUP is one of the fastest growing privately owned auto groups in the Midwest! We take pride in the growth and development of our employees, offer market leading compensation, flexible work...
-
Front Desk Associate
1 week ago
Evanston, Illinois, United States Webster Dental Management Full timeOverviewThe Patient Services Representative role at Webster Dental Management offers a dynamic and challenging opportunity for a motivated individual to provide exceptional patient care and support services.As a critical member of our front office team, you will work closely with dentists, hygienists, and administrative staff to ensure seamless patient...
-
Food Service Management Specialist
1 week ago
Evanston, Illinois, United States Aramark Full timeAbout the JobAramark Healthcare+ is seeking a highly motivated and experienced Patient Services Manager to lead our patient food operations team at Endeavor Health - Evanston Hospital in Evanston, IL. As a key member of our team, you will be responsible for developing and implementing effective dining solutions that meet patient and customer needs and...
-
Healthcare Services Manager
1 week ago
Evanston, Illinois, United States CVS Health Full timeYour Role in Our MissionAs a Staff Pharmacist at CVS Health, you will be instrumental in achieving our mission to increase access, lower costs, and improve quality of care. You will be responsible for leading your team, overseeing all aspects of pharmacy operations, and ensuring patient safety and satisfaction. Your contributions will directly impact the...
-
Fitness Center Ambassador
1 week ago
Evanston, Illinois, United States Blink Fitness Evanston Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Blink Fitness Evanston. As a key member of our front desk team, you will be responsible for providing exceptional customer service, conducting tours, answering phone calls, and executing operational procedures. If you have a passion for delivering...
-
Hotel Reception Supervisor
3 weeks ago
Evanston, Illinois, United States Hyatt House Evanston Full timeKey ResponsibilitiesWe are seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. Key responsibilities include:Greeting and Check-in Procedures: Greet arriving guests in a friendly and professional manner, complete check-in procedures efficiently, and ensure accurate room assignments.Guest Departure and...
-
Night Auditor
3 weeks ago
Evanston, United States Schulte Full timeCollegiate Hotel Group®, is seeking a Night Auditor to join Graduate by Hilton Evanston and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages...
-
Financial Auditor
3 weeks ago
Evanston, Illinois, United States Schulte Full timeJob DescriptionWe are seeking a skilled Night Auditor to join our team at Collegiate Hotel Group. This role is responsible for ensuring the accuracy of all charges to guest folios, averaging the sum of revenues from various departments, and making cash drops in accordance with proper cash handling procedures.Responsibilities:Audits the daily guest...