Help Desk Support Specialist

6 days ago


Dallas, Texas, United States DMI Full time
About DMI

DMI is a leading global provider of digital services, delivering innovative solutions at the intersection of public and private sectors. With a strong presence in various industries, including government, healthcare, and finance, DMI offers a range of services, including IT managed services, cybersecurity, cloud migration, and application development.

About the Opportunity

We are seeking a skilled Help Desk Analyst to join our team in Dallas, TX. As a Help Desk Analyst, you will be responsible for providing Tier I-II support to users, responding to technical issues, and ensuring timely resolution of problems.

Key Responsibilities:

  • Answer Help Desk phones and provide technical support to users
  • Respond to telephone calls, email, and personnel requests for technical assistance
  • Log and prioritize calls, providing reports as required on Service Level Agreements (SLAs)
  • Document, track, and monitor problems to ensure timely resolution
  • Possess strong customer service and communication skills
  • Analyze, evaluate, and test software and hardware problems
  • Handle high call volumes with ease

Preferred Skills:

  • Experience with Microsoft Office tools and Windows Operating Systems
  • Strong customer service and communication skills, both written and verbal
  • Excellent interpersonal skills, with the ability to listen and understand user descriptions
  • Working knowledge of ServiceNow ticket system, including creating, updating, and closing tickets
  • Experience with computer terminology and customer service operations
Qualifications

Location: Dallas, TX

Physical Requirements: N/A

US Citizenship Required

DMI is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a range of benefits, including competitive salaries, comprehensive health insurance, and opportunities for professional growth and development.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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