Customer Service Representative

4 weeks ago


Prairieville, United States Robert Half Full time
Job DescriptionJob Description

We are looking for a meticulous and customer-focused Customer Service Representative for our client in Prairieville, Louisiana. This role offers a short-term contract to full time employment opportunity. As a Customer Service Representative, your primary focus will be on providing excellent customer service, processing customer orders, resolving inquiries, and maintaining a high level of organization.


Responsibilities:


• Provide exceptional customer service over the phone and through email correspondence

• Handle both inbound and outbound calls with professionalism and accuracy

• Efficiently enter customer orders and appointments into the system

• Maintain accurate and up-to-date customer records

• Identify and resolve customer inquiries in a timely manner

• Utilize Microsoft Excel and Microsoft Word to manage and organize data

• Monitor customer accounts and take necessary actions when needed

• Ensure all tasks and responsibilities are completed within the scheduled working hours

• Collaborate with the team to improve customer service processes and procedures

• Proficiency in answering inbound calls is required

• Experience in a call center customer service role is essential

• Strong customer service skills are necessary

• Ability to perform data entry tasks with accuracy and efficiency

• Excellent email correspondence skills are needed

• Experience in handling both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word is required

• Experience in order entry processes is a must

• Ability to schedule appointments effectively and efficiently



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