Customer Service Representative

4 weeks ago


Prairieville, Louisiana, United States Garcia Roofing Full time

bJobTitle:/bCallConfirmerbrbrh3JobDescription/h3brbrAtGarciaRoofing,weareseekingaskilledCallConfirmertojoinourcustomerserviceteam.AsaCallConfirmer,youwillberesponsibleforschedulingappointmentsandmanagingcalendars,handlingcustomerinquiriesacrossvariouschannels,andprovidingproduct,policy,andserviceinformation.brbrbResponsibilities:/bbrbrScheduleappointmentsandmanagecalendars.brHandlecustomerinquiriesacrossvariouschannels.brProvideproduct,policy,andserviceinformation.brResolveorescalatecustomerconcerns.brInputandmanageleads,accounts,andrecords.brPreparereports,memos,andotherdocuments.brMeetperformancemetricsandsuggestimprovements.brAssistwithteamtrainingandperformadditionaltasksasneeded.brbrbQualifications&Requirements:/bbrbrHighschooldiplomaorequivalentbrExcellentcustomerserviceskillsincludingactivelisteningandcriticalthinkingbrProficientcomputerskillsincludingMicrosoftOfficeproductsbrAccuracyindataentryandproficienttypingskillsbrService-orientedwithdesiretoresolvecustomerissuesbrPositive,upbeatattitudeandteamplayerbrbrbWorkSchedule:/bbrbrMonday-Fridaybr7AMto5PMbrAfterhoursandweekendsdependingontheworkload.brbrbBenefits:/bbrbrMedical,Dental,andVisioninsurancebr401Kwithupto4%matchafter1yearbrPaidTimeOff(PTO)brbrbWhyJoinOurTeam:/bbrbrAtGarciaRoofing,wevalueouremployeesandofferasupportiveworkenvironment,opportunitiesforgrowthanddevelopment,andacompetitivebenefitspackage.



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