Digital Branch Specialist

7 days ago

Raleigh, United States Local Government Federal Credit Union Full time
Job DescriptionJob Description
Description:

OUR CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.


ABOUT THE POSITION

The Digital Branch Specialist primary functions are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle all member related transactions. The Digital Branch Specialist is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, products, and services.


NORMAL DAY-TO-DAY WORK

  1. Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to phone, web chat, text message, and video conference).
  2. Assist with remote opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.
  3. Identify, recommend, and cross-sell appropriate products and services to new, existing and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.
  4. Explains loan programs to member, evaluates their needs and recommends loan options.
  5. Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.
  6. Complete member and loan applications and escalate to the lending department as necessary.
  7. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.
  8. Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.
  9. Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.
  10. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.


JOB QUALIFICATIONS

Here are a few qualifications you MUST have to be qualified for this position.

  1. Minimum 1 to 3 years of customer service experience, inclusive of lending and/or account opening experience OR a Bachelor's degree and knowledge of lending and/or account opening experience.
  2. Must be team oriented, results driven, and self-motivated.
  3. Must be able to manage multiple priorities and account sin fluid environment while maintaining accuracy in all details.
  4. Must be able to work onsite at Credit Union administrative headquarters.
  5. Must be able to work 8-hour shifts within core operating hours (8:00am – 6:00pm), as well as the occasional weekend and holiday.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
  8. Travel required on occasion.


Here are a few qualifications we'd LIKE for you to have.

  1. Bachelor's degree from an accredited college/university.
  2. Call center experience.
  3. Knowledge of financial products and services, mobile and online banking a plus.
  4. Experience using on-line banking services preferred.
  5. Must be comfortable using various technology platforms.
  6. Excellent verbal, written, telephone and interpersonal communication skills.


CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach HR at:

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609

careers@civicfcu.org

Requirements:




PI03b0936122cc-25405-35925025

  • Digital Branch Customer Experience Specialist

    6 days ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    We are seeking a highly motivated Digital Branch Specialist to join our team at Local Government Federal Credit Union. This individual will be responsible for providing exceptional customer service and support to members through various communication channels, including phone, web chat, text message, and video conference.Job SummaryThe Digital Branch...

  • Senior Digital Branch Specialist

    7 days ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Customer Service Representative

    6 days ago

    Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About UsAt Local Government Federal Credit Union, we believe in doing well by doing good. Our organization values the contributions of diverse minds and prioritizes the success and wellbeing of our employees. We strive to maintain a dynamic workplace that presents opportunities for professional advancement and individual growth.The PositionWe are seeking a...

  • Digital Asset Management Specialist

    6 days ago

    Raleigh, North Carolina, United States TEKsystems Full time

    Digital Asset Management SpecialistAt TEKsystems, we are seeking a skilled Digital Asset Management Specialist to join our Marketing Operations team. In this role, you will be responsible for administering the digital asset management system, establishing best practices, and enabling end users to find and operationalize content.Responsibilities:Administer...

  • Digital Transformation Specialist

    7 days ago

    Raleigh, North Carolina, United States Quadrant Inc Full time

    We are seeking a highly skilled Digital Transformation Specialist to join our team at Quadrant Inc. in Raleigh, NC.About the RoleAs a Digital Transformation Specialist, you will be responsible for supporting the end-user experience in an O365 environment by monitoring and troubleshooting flows and apps across multiple environments.You will also be...

  • Senior Branch Operations Manager

    2 days ago

    Raleigh, North Carolina, United States First Citizens Bank Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Branch Operations Manager to join our team at First Citizens Bank.About the RoleThe Senior Branch Operations Manager will be responsible for providing operational leadership and management of a branch location, ensuring compliance with all branch operations policy and procedures. This...

  • Branch Operations Manager

    7 days ago

    Raleigh, North Carolina, United States First Citizens Bank Full time

    Job SummaryWe are seeking an experienced Branch Operations Manager to oversee the operational management of a First Citizens Bank branch location.About UsFirst Citizens Bank is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions. Our team is passionate about delivering value to our customers...

  • IT Communications Specialist

    4 weeks ago

    Raleigh, United States ACL Digital Full time

    Job Title: Sr. IT Communications Specialist Location: Raleigh, NC Duration: 18+ Months Hybrid - Onsite T / W / Th Job Description: We are looking for a Senior IT Communications Specialist to drive various IT initiatives and Customer Success & Enablement (CSE) team priorities by preparing change management activities and end user communications through...

  • IT Communications Specialist

    1 month ago

    Raleigh, United States ACL Digital Full time

    Job Title: Sr. IT Communications SpecialistLocation: Raleigh, NCDuration: 18+ MonthsHybrid - Onsite T / W / ThJob Description:We are looking for a Senior IT Communications Specialist to drive various IT initiatives and Customer Success & Enablement (CSE) team priorities by preparing change management activities and end user communications through various...

  • Digital Display Specialist

    2 days ago

    Raleigh, North Carolina, United States Looma Full time

    Company OverviewLooma is an innovative in-store digital media platform that crafts compelling stories, educates consumers, and offers recommendations. Its network of in-store screens empowers retailers to modernize and monetize their stores effectively, while enabling brands to convey their narrative directly at the point of decision-making.SalaryThis...

  • Communications Specialist

    1 month ago

    raleigh, United States ACL Digital Full time

    Job Title: Sr. IT Communications SpecialistLocation: Raleigh, NC/Hybrid - Onsite T / W / ThDuration: 18 MonthsJob Description:We are looking for a Senior IT Communications Specialist to drive various IT initiatives and Customer Success & Enablement (CSE) team priorities by preparing change management activities and end user communications through various...

  • Digital Marketing Specialist

    4 weeks ago

    Raleigh, NC, United States Signal Full time

    General Summary of the PositionWe are looking for a highly skilled and motivated Digital Marketing Specialist to join our team. As a Digital Marketing Specialist, you will be responsible for developing and executing effective digital marketing campaigns to increase brand awareness and drive engagement.Essential FunctionsPlan, execute, and manage digital...

  • Digital Marketing Professional

    2 days ago

    Raleigh, North Carolina, United States VisionPoint Marketing Full time

    About the JobVisionPoint Marketing is a leading marketing agency specializing in higher education marketing. We are seeking an experienced Digital Marketing Specialist to join our team of experts.Job OverviewThe successful candidate will be responsible for creating, launching, and optimizing digital marketing campaigns across various channels, including paid...

  • Digital Experience Designer

    6 days ago

    Raleigh, North Carolina, United States LexisNexis Full time

    Unlock Your Potential as a Senior UX SpecialistIn this role, you will be instrumental in shaping the future of digital experiences at LexisNexis Legal & Professional. Our company is a global leader in providing legal and regulatory information and analytics that help our customers succeed.We're looking for an experienced Senior UX Specialist who can drive...

  • Digital Marketing Specialist for Influencer Relations

    1 week ago

    Raleigh, North Carolina, United States Ketchum Full time

    OverviewWe are seeking a highly skilled and motivated Account Executive to join our dynamic Influencer Marketing team.This exciting opportunity allows you to leverage your expertise in digital marketing, public relations, or a related field to drive business growth through strategic influencer partnerships.About the JobDevelop and execute influencer...

  • Member Service Advisor, Raleigh

    1 week ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Member Service Advisor, Raleigh

    3 weeks ago

    Raleigh, United States Disability Solutions Full time

    Description:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we...

  • Member Service Advisor, Raleigh

    3 weeks ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Member Service Advisor, Raleigh

    7 days ago

    Raleigh, United States Local Government Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity...

  • Digital E-commerce Experience Specialist

    6 days ago

    Raleigh, North Carolina, United States adQuadrant Full time

    **About adQuadrant**We help direct-to-consumer retail brands achieve their goals through strategic, data-driven digital marketing solutions. Our team collaborates with clients to address customer acquisition and growth challenges, delivering tangible results backed by measurable data.As a trusted advisor, we provide holistic omni-channel expertise,...