Customer Service Representative

5 days ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

About Us

At Local Government Federal Credit Union, we believe in doing well by doing good. Our organization values the contributions of diverse minds and prioritizes the success and wellbeing of our employees. We strive to maintain a dynamic workplace that presents opportunities for professional advancement and individual growth.

The Position

We are seeking a skilled Customer Service Representative - Digital Branch to join our team. This role requires strong communication skills and the ability to effectively manage multiple priorities in a fast-paced environment.

Key Responsibilities

  1. Promptly respond to member inquiries and communicate product information through various channels.
  2. Assist with remote account opening and provide exceptional service to ensure customer satisfaction.
  3. Cross-sell relevant products and services to existing and potential members.
  4. Evaluate member needs and recommend loan options.
  5. Provide quality service while achieving established metrics.
  6. Complete applications and escalate to the lending department as necessary.
  7. Continuously improve operations and work cooperatively within the team.
  8. Resolve member issues and concerns in a professional manner.

Requirements

  • Minimum 1-3 years of customer service experience, or equivalent combination of education and experience.
  • Team-oriented, results-driven, and self-motivated individual with excellent communication skills.
  • Able to manage multiple priorities and accounts in a fluid environment.
  • Ability to work onsite at our administrative headquarters.
  • Flexibility to work 8-hour shifts within core operating hours and occasional weekends/holidays.
  • Familiarity with consumer business office environments and standard office equipment.
  • Physical ability to lift up to 25 pounds and occasional travel required.

Preferred Qualifications

  • Bachelor's degree from an accredited institution.
  • Call center experience and knowledge of financial products/services.
  • Experience using online banking platforms and comfortable with technology.
  • Excellent verbal, written, and interpersonal communication skills.

Estimated Salary Range

$42,000 - $55,000 per year, depending on experience.



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