Client Relationship Associate

1 month ago

Malvern, United States Randstad Full time
Job DescriptionJob Description

HIRING FOR JANUARY 2025 CLASSES - APPLY TODAY TO JOIN THE LISTOur client is preparing for the new year and so are we Apply today to be on the list for the next classes, starting in January 2025. A recruiter will be in contact with you as soon as possible to discuss the position and get you ready to start as soon as official recruitment begins for the coming year.These are hybrid call center representative positions - supporting Vanguard, out of the office in Malvern, PA. The pay rate for these positions is $23/hourInternet speed verification is required during training (expectation is 1Gagabit but the minimum required is 40Mbps download and 10Mbps upload while on the Vanguard VPN), contractors are paid an internet stipend of $80/month to maintain this expectation. Additional speed tests may be required if system issues are occurring.

salary: $22 - $23 per hour
shift: First
work hours: 9 AM - 7 PM
education: High School

Responsibilities

  • Provide exceptional client service through strong interpersonal and client relationship management (CRM) skills.
  • Serve as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.
  • Self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics.
  • Document client and team feedback in support of service improvement efforts within the business.
  • Use consultative approach to postion products and services to clients.

Skills
  • Call Center
  • Computer Skills
  • Client Service
  • Data Entry
  • Customer Relations
    Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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